Jones Optical

My daughter is 31 years old and she and I have been going to Dr B since she was 5. Dr. B and his staff are so friendly. Thank you Jones Optical!!!!!

My daughter goes to UIUC and needed contacts. She had an exam and they did not give me her prescription because they wanted her to try them first. After a week she called to get her prescription and they said they don’t email or fax prescriptions (mind blowing in the age of technology). They mail the prescription to my house (a week later) but just for glasses not contacts…. I called to let them know and a week and a half later and still no prescription. I decided to take her to another office and pay out of pocket for an exam to get a prescription. And I got it RIGHT AWAY. If your child goes to school here and you need an optometrist AVOID THIS PLACE.

Hands-down the best service I have ever received. Came in because my nose pads broke off and they changed it out in 5 minutes for no charge. Everyone was extremely friendly and I will 1000% return!

Love Dr. Sanders but unfortunately the rest of the staff has forced me to never return. From my first appointment, they messed up scheduling (for this one and all 3 try on/follow up appointments after), never called when my contacts and glasses were in, (second pair was in for 2 months before they even called, but at this point I had moved elsewhere for care), had to wait 45+ minutes for a follow up appointment (while I watched staff chatter with no other patients in the office), encountered dirty exam rooms on occasion, and was put down by office ladies when asking questions. I have never had such a poor experience with an office staff putting me down. I can understand if it were one time, but having been in the office 5 times within 2 months and having the same experience each time, I have no respect or tolerance for this. Additionally at my contact fitting (with Pam I believe her name was), she was extremely impatient, constantly grabbing the lens from me with her bare hand, dropping it on the table, and being anything but understanding for a first time contact wearer. The unorganization, lack of communication, and unbelievably rude, impatient, and dismissive office staff unfortunately overshadows Dr. Sanders care and talent. I would like to thank the young college aged girl at the front desk who expressed sympathy and patience to try and help me before her superiors swooped in to shut us both down.

terrible, absolutely terrible. Took me 16+ weeks to get contacts. If you're a college student they will take advantage of you and your time and your money. when they make a mistake they blame it on the manufacturer and they do not keep track if the orders for your contacts have been processed. Very very disorganized, they told me I needed a trial pair of contacts that i've been wearing the same prescription my whole life. Checking out from my appointment and with my “trial pairs” the lady at the front desk tried to overcharge me. The optometrist was very nice though