Jules Optical

Adam the assistant manager is great. We have been in many times and he is super helpful and tries to go above and beyond to make sure the customers are happy. 5 stars for Adam. He deserves a promotion. I knocked off a star because there is an older male employee who I didn't get his name, but whenever he is in, he has the worst customer service. He has a bad attitude, rude and he makes it known that he has a distain for children. We've dealt with him twice (so I know he wasn't just having a bad day) and both times he has made me and my children uncomfortable. 0 stars for that guy. I hope he finds a different job. If I find out his name I will update my review to include it. From now on I am going to call ahead whenever we need to come in and make sure Adam is working.

I WOULD NOT GO HERE!!! It was my second trip here in one day do to a mistake that they made, and I was now left to deal with ADAM. This person was rude, obnoxious and used profanity when speaking to me. I may have made a remark about the price, because after making two trips here same day, and committing to a $560 dollar investment in glasses from an eye glasses shop in a ShopRite, they were charging me an additional $80, bringing total to $640. That’s a lot of money out of pocket, especially considering that insurance was supposed to pay for my glasses. Adam used the F-Word when addressing me among other vulgar words that I would rather not repeat. What concerned me is, how a doctor’s office can have someone as unstable as Adam representing the practice. Highly alarming. Hopefully you will have a better experience then I did.

I’ve been coming to this office for 14 years. When I tell you this is my favorite place to be seen..it’s no exaggeration. My daughter who requires glasses also loves this office. I’ve had to have my glasses replaced three times in the last couple months (I work with and have kids. Sometimes it gets rough) each time I’ve gone in they would just pop the lenses in a new frame.. I will never go anywhere else… I mean the man I’ve only seen twice remembered I like mine adjusted a certain way.. perfect every single time. Can’t have enough stars. They’re the best! ❤️❤️❤️

The old balding man behind the counter is miserable. I received the confirmation text the day before my appointment while I was driving, so I didn’t realize it asks you to reply yes or no. Going through my texts the morning of my appointment, I noticed this so I replied yes (1 hour before my appointment, and I wasn’t canceling so it shouldn’t have been a big deal). I was 4 minutes late to my appointment because there was roadwork on Windsor highway. I came in and apologized for being a few minutes late, and the rude man behind the counter gave me a big sarcastic smile and said “and you didn’t let us know you were coming until 9:30!” What do you mean, “let you know I was coming”? I didn’t cancel the appointment, I’m here, what’s the point of your nasty comment? If it’s SO important that your customers confirm their appointments then you need to call them instead of sending automated texts. I’m a busy mom who gets a million appointment reminders a week, give people a little grace as you don’t know what anyone’s situation is. Either way, he was completely and unnecessarily rude, so I told him “I’m good” and left without being seen. I’ll take my business elsewhere. I can’t imagine this guy is good for business, perhaps he’s not cut out for a customer-facing role. I used to work with the public in several different capacities and I would NEVER speak to someone like that.

Discovering Jules Vision Center, inside ShopRite, in Vails Gate was a delight. The atmosphere is warm and inviting, and the staff are exceptionally kind. They were knowledgeable about different lens options and offered great advice on choosing frames that suit me well. I will use them from now on, as well as recommend to all my family and friends. Thank you