Kannarr Eye Care

I had my eye exam and looked at glasses. The lady that was helping me informed me that they would not order them until I paid half and my friend Carol was told the same thing because she had an eye exam and went with me. So I went to the Pittsburg office explained everything and picked out a new pair of glasses and paid 150.00 on the balance. 4 days later I paid another hundred leaving the balance 75. Now today I call to see if my glasses are ready and this is when they inform me they have ordered the old pair and never sent the order for the ones I should of got!!!

Horrible customer service!! 5 weeks after being seen in their office, I reached out to see why there was such a delay on my daughter's glasses. Each time I called, they never answered the phone, only replying by text message. 6 weeks in, they finally told me through text message that her frames were on backorder. 8 weeks later, we finally recieved confirmation that her glasses were in and they could be picked up at our convenience. When I reached out to confirm their hours on Monday were 10-7, They responded saying their hours had changed and was only open 8-5 Monday through Thursday. Had I not confirmed the hours, I would have drove an hour and a half round trip, only to find they would have been closed. Mind you ALL communication was through text message. Not very professional in my opinion.

They were amazing with my 11yr old. Very friendly and made her very comfortable.