The tall dark haired girl, she did not introduce herself, she was assisting with finding classes. She never smiled, nor was she friendly. This child that was there for the appointment is on Medicaid. Therefore, she appeared to assume that he would be getting a certain instead of asking if that was our preference to look at her. I said that he needed to look at all of the options And then once we went over to check out and I paid for the frames I was attempting to ask her about the cost in my perception of her actions were that why in the hell are you asking that? I was trying to get the cost of the lenses and then also the cost of the visit itself, but ended up only getting the cost of the frames. The reason for this is his legal guardian. I’m trying to help him with finances and the cost of things when you have to pay out right and you do not have insurance. Therefore, I was very displeased with the service that I received today. It would be so much better if she had just been kind and friendly. This is my expectation of customer service and since I work as a nurse manager and have a home health agency here in Pittsburg, Kansas. I know my business is driven by customer service and how my nurses take care of the 200 patients we have on service.
