Kavanaugh And Marshall Optometrists

I originally was recommended this optometrist by a coworker, they were great when the other owner had the business. The customer service has gone downhill, very short tempered, to the point of being rude. I will be finding a optometrist. Sure wish the old team was there.

Dr. Marshall is the best! Very smart, kind and highly skilled. I actually look forward to seeing him because he has such a warm and engaging personality. He takes a real interest in his patients and in my case, he tried multiple contact lenses until we found a really good fit for my tough astigmatism. Yes, Tina can be very abrupt but they have a very nice receptionist now who is great. I hope she stays and I hope Dr. Marshall never retires!

The best optometrist I have ever been to. Extremely helpful, honest, and went above and beyond to make sure I received the best care. As a person who works in healthcare I could not recommend them enough. The sense of humor is a bonus!

I called this place to set-up a new eye doctor because my insurance provider gave me their number. I feel like this place doesn't have employees that want to do their job. When I explained to Tina that I'd like to make an appointment, she was SO unprofessional on the phone about setting up an appointment. It seemed as though she did not want to set-up an appointment, because she told me to call back my insurance and make sure they gave me their number and that she wouldn't take my return call ten minutes later after I called to get the same information I already received? The health insurance provider assured me over the phone that I wouldn't have problems setting up an appointment with this office. Tina was extremely unhelpful to me, talking over me, and when I told her I was willing to pay out of pocket to just set-up an appointment... she refused, and passively told me that an eye exam out-of-pocket would be around $180 (as if I couldn't afford it). Then she hung up on me. I'm sure these people aren't getting paid much and that's why their attitude is so terrible. I will never go here and will tell everyone about my experience with this office manager. I have never been spoken to so unprofessionally when I am just calling and asking for help.

The place definitely changed. Not friendly and professional as it used to be. Got my glasses made twice and still not a good fit. Called to get an opinion on what to do next and Dr. Marshall told me to go some place else. What a great advice!