Kennedy Ophthalmology Assoc

I'll preface this review by stating that the Doctors and their service is good. I've been going there for several years and have no complaints with the Doctor care. The problem is with the OFFICE and the way it operates. Every visit takes a LONG TIME . A typical visit usually takes well over an hour. Theres usually a 30 minute wait after the scheduled time before being seen by the Doctor. The exam usually takes another 30 to 45 minutes due to the pupil dilation. Its by far the longest Doctor visit of the many that I have annually. My last experience was the worst and my final visit. I arrived 10 minutes early for my 10:00am appointment. I sat in the waiting room until 10:40am when I was called and ushered into an exam room. After a brief chart read conducted by a nurse I sat alone in the exam room for another 20 minutes. At 11:00am I decided to leave as I knew I would probably be there for another hour or so. When I left I stopped at the receptionists desk and told her that I had been waiting for an hour and I was leaving. Her response was "Okay" . There was no other discussion and no follow-up of any kind. I schedule all of my annual Doctor visits around the same time of year. Every one of them is on time, friendly, and efficient, as seems to be the norm these days. This office seems to not care about their patients time and has done nothing to improve over the years. I'll miss the Doctors care but its definitely time for me to move on.

We go there for annual checks, no major health issue. Hence I do not have a particular issue with the physicians and cannot comment on their experience. However, a very chaotic practice and excessive wait times (> 2 hours), and a staff that is simply indifferent, and even rude, to patients time is unacceptable. I am finding another physician. Simple.

We had a 9:30 eye appointment, with Dr. Kennedy. We arrived and signed in at 9:15. At 10:00 I asked why the delay, so early in the morning. Receptionist curtly replied, "they are very busy". No other comforting comment. Wondering how many clients were scheduled at this early hour ???

I've been to 3 other eye doctors in the past couple of months. Dr. Robert Kennedy was by far the most professional, caring, doctor in the capital district. I highly recommend his office. The staff is professional too. Thank you Dr. Kennedy for your understanding & care.

Dr Kennedy Sr. Is very thorough and will take the time to listen to you and discuss options. He will thoroughly examine you and give you options. The upside to this is that you can really get a sense of your choices in treatment. The downside is that he is often running behind on his schedule. Having a doctor who listens and works with you is worth it.