Kevin K Holiwell OD Aoc

After 10 years of being a patient, a random fee was added to my account for a missed appointment during a PANDEMIC (Which i didn’t get a courtesy call for). I haven’t been there in 3 years yet they won’t waive a $10 fee that i wasn’t aware i would get? Then the next day the lady claimed it was $25, after verifying it was $10, the manager, or whomever i spoke to still didn’t waive it and now I’m looking for a new provider because his staff is rude, and unwilling to cooperate with social security patients on fixed incomes. They’re willing to add on fees without notifying the patients of the possibility. Unacceptable. Such a great doctor, terrible staff. Don’t EVEN get me started on waiting MONTHS for an appointment, and still waiting HOURS once we get there. The fact they’re billing me $10 for a missed appointment when i have medical & Medicare they can bill ..and their waiting room is fully packed everytine i go. I’m pretty sure they double booked appointments. Shows how cheap they are. Really great that $10 means more to you /Dr Holiwell than a 10+ year doctor - patient relationship. I’ll be finding a new provider. I’ve only stuck with him out of loyalty anyways.

Absolutely terrible experience. Waiting in the lobby for a follow up for 2 hours makes me wonder why I bother scheduling an appointment. I am thankful I found this out before scheduling my kids appointments. The staff is nice, but have no recognition of the fact that people live busy lives. The Dr walks as slow as a snail and may need to retire soon. I believe he may have been a great doctor in the past, but I would not recommend this place to my enemy!!!!!

Horrible place to go. If you need glasses or an optometrist appointment go anywhere but here. Scheduled an appointment the end of August. Only available time was November 6th but managed to get them to bump it up to the first when i called in the end of October. Missed the appointment and am being charged a $10 fee. On top of not being able to reschedule til December. Being half blind doesn't help with an expired prescription. Do yourself a favor, don't ignore this review and go find a better optometrist. I wish zero stars was acceptable but 1 star will have to do! They called me back and I'm not going to schedule any further appointments there because my Google Maps reviews were "unfair" and was given excuses for their ridiculous scheduling. Save time and money, go to any other optometrist.

Had an apt. a few days ago. Office staff is very friendly. Doctor is very professional and proficient. Overall experience was great with the office. My only complaint would be some of the patients who go there. I commend the staff for some of the people they have to put up with. Over 30mins late and some people have the NERVE to be rude to the staff like if it’s their fault?! People can be very demanding and I’ll mannered when having to sign in for services. Come on people, the staff is just trying to do their job!!! Reading half the reviews here and i definitely wouldn’t go based off what these people say. Disappointed when I asked one of the girls if they are allowed to respond to them and she said no. Bet half these people have a longer story and a lot of self blame they leave out. Glad I gave it a try and didn’t go off the reviews. Good job Dr. Holiwell and staff. Definitely coming back!

Scheduled an appointment with them right away had a prescription appointment for contacts and glasses. I paid for my glasses at full. Cash in hand. I was told my glasses would be available in 2 to 3 weeks. As well the Scheduled me a follow up appointment in 2 weeks. I showed up to my appointment just to find that they had shut down due to a staff member being in contact with covid. Stating on their doors they will open in 2 weeks. Its been 3 weeks sense the scheduled open time and they are still closed. As I said i paid for my glasses at full. I am moving out of state and im trying to receive my glasses. There is no email to get in contact with the staff or doctor and phone calls go straight to voice-mail. This is very unprofessional not only to leave me without my glasses but to not give me a curtosy notice that they canceled my appointment.