After visiting the Infinity Eye Care Center located in Tampa, as a first time patient, I am able to say that I will not be using them again for my eye care needs. While, I do think that Dr. Smith provided great service and answered all of my questions, I cannot say the same about his front desk staff. In person at the office and over the phone, I received very poor customer service from Barbara. After my first appointment I was told I would be called back in 5-7 days to come and pick up my sample contacts. After I waited over 2 weeks I called them and was told my sample was ready and that they didn’t call because they were short-staffed. This seems like a sorry excuse considering when I walked into the office today to try on my sample contacts, they asked me why I hadn’t done so already. This particular center forces you to attend 3 separate appointments in order to ensure that your contacts are a good fit. While, it seems they do this in good faith it is actually so they can charge you a $50 fee that cannot be covered by insurance. As a new patient you have no choice but to go to these appointments and pay this fee, if you want to receive your prescription. Very disappointing service, next time I will attend a better rated and more reliable center.
