I am very disappointed with how my insurance was handled by this office. Before making my appointment, I specifically called to confirm that you accepted my medical insurance (not vision insurance). I had already completed a vision exam the previous month, but I was experiencing a medical issue with my eyes and needed to be seen under my medical coverage. The receptionist confirmed that my medical insurance was accepted, so I scheduled the appointment. During my visit, I even explained to the doctor that I had recently had my vision checked and was coming in due to a medical concern. The doctor was professional, thorough, and answered all of my questions. I have no complaints about the physician. However, after the appointment, I received a bill for the full amount. When I called to clarify, I was transferred to the manager, who informed me that the office has not been contracted with my medical insurance for eight years. Since she was not part of the original phone conversation, the office did not acknowledge any mistake on their end. As a result, I was required to pay the full cost of the visit. While the doctor provided excellent care, I would caution others to double- and triple-check insurance details in writing before scheduling. Based on my experience, I would not rely on verbal confirmation from the front office regarding insurance coverage.
