Lakes Family Eye Care

It was my first time there yesterday and I had an appointment with Dr. Sese (actually went to high school with her 🩷). The entire experience from start to finish was amazing. Dr. Sese is the best, she takes the time to explain to you what’s happening or what’s going to happen, every step of the way through the exam. She is hilarious and makes you laugh and feel extremely comfortable and right at home. Monica was also amazing! She broke down the prices and what my insurance covers, etc and was super understanding that I couldn’t see since my eyes were just dilated LOL so she was patient and explained everything in detail and was extremely kind. I will definitely be back and I HIGHLY recommend Lakes Family and I definitely HIGHLY recommend you see Dr. Sese!!

After dealing with a frustrating experience at another office, finding this optometrist was honestly a breath of fresh air. From the moment I called, the staff was kind, patient, professional, and actually willing to help instead of making me feel like a burden for asking questions. They went above and beyond to explain everything clearly, help me with my contact lens situation, and make sure I understood my options. You can immediately tell the difference between an office that genuinely cares about people and one that just treats you like another number. Every interaction felt welcoming, respectful, and professional. What stood out most to me was how willing they were to problem-solve instead of shutting me down. They took the time to listen, answer questions thoroughly, and make the process smooth and stress-free. That level of customer service is rare nowadays, and it genuinely left a lasting impression. The office itself was organized, efficient, and had such a positive atmosphere. Everyone I spoke to was knowledgeable and kind, and you can tell this practice values both professionalism and patient care. Experiences like this are exactly why people stay loyal to certain providers. I will absolutely be returning here moving forward and would highly recommend this office to anyone looking for an optometrist that actually treats people with kindness, respect, and professionalism. Truly one of the best customer service experiences I’ve had in a long time.

My daughter usually dreads going to doctor appointments, but she gets excited to visit Lakes Family Eye Care! The staff is always so kind, welcoming, and helpful, which makes every visit such a positive experience. Dr. Briceno-Martin is absolutely amazing, sweet, patient, and always takes the time to explain everything thoroughly. We truly love coming here and are so grateful to have found such a wonderful office! Highly recommend!

An excellent experience! Dr. Consuelo Sese and the entire office staff were very professional and friendly. Everyone made me feel welcome, and I truly appreciated the exceptional service. Highly recommended.

I went in for a quick eye check-up today, and it was a really smooth experience. I didn’t have to wait long, and everything felt very organized and efficient. Dr. Sese was friendly and made me feel super comfortable right away. The exam itself was quick but thorough, and the equipment seemed very modern. Overall, I left feeling reassured and well taken care of.