Legacy Community Health Services

I received a text from Legacy saying this: “You have medication(s) with a high copay at Legacy Pharmacy Montrose. Please contact the Insurance Assistance Team.” When I arrived at the pharmacy, they told me to go to Eligibility and that they would help me there. I waited for 45 minutes. The 7 patients who were there went in, and there was never anyone at the front desk. When I was leaving, I asked someone why I had been sent there, and they answered: “You have to register downstairs” (which no one mentioned to me at all). I can’t believe there was no one assisting people on the 4th floor. And I don’t understand why they are asking me for insurance for PrEP. I have never been asked for insurance for PrEP before. This place has been very disorganized lately. I even asked for permission at work to come here, only for them to ruin my day. I didn’t even get the medication. Thanks for nothing.

I went to this clinic for a follow-up after an ER visit and unfortunately left feeling unheard and misdiagnosed. I explained all of my symptoms and medical history in detail, including severe belching, retching, abdominal spasms, and the fact that my symptoms had already been ongoing for nearly a week. Despite this, I was told it was simply gastroenteritis (stomach flu), even though stomach flu is typically much shorter in duration. I also disclosed my personal history, including alcohol consumption, because I understood that information could be medically relevant. I felt that this detail was not explored or considered thoroughly, even though further discussion of it may have supported a diagnosis more consistent with gastritis. What made the experience especially frustrating was that I came prepared with written documentation of my symptoms, timeline, history, and answers to the common questions patients are usually asked. Had the paperwork actually been reviewed carefully, it could have saved time and allowed the focus to shift toward the more serious concerns I was trying to explain. Instead, I left feeling more like a process than a patient — rushed through rather than truly listened to. After continuing to research my symptoms and monitor my condition, it became increasingly clear that gastritis may have been a more accurate explanation, especially considering the duration, my history and nature of my symptoms. I understand doctors cannot always diagnose everything immediately, but patients deserve to feel heard, taken seriously, and fully evaluated. I hope this clinic improves how carefully patient concerns and documentation are reviewed in the future.

Fast and effective check in. Polite and caring personnel. They will follow and help you with all your needs going to the extra steps. A pillar in Houston community for sure! Shout out to Dr. Ude-Okoro!

I had such a great experience at Legacy Community Health Center, and I feel it’s important to recognize exceptional service when it truly makes a difference. VICTOR at the front desk was absolutely outstanding. After dealing with ongoing issues trying to get my prescription transferred to a new pharmacy and struggling to communicate with the doctor’s office, Víctor stepped in and handled everything with professionalism, urgency, and care. He didn’t just point me in another direction or give me the typical runaround—he took ownership of the situation and made sure it was resolved in a timely manner. That level of service is rare and incredibly appreciated. I also want to give a big thank you to Brian, the medical assistant, who supported the process and helped ensure everything moved forward smoothly. His willingness to help and positive attitude did not go unnoticed. We truly need more professionals like Víctor and Brian—people who actually listen, take action, and provide real solutions when patients are having issues. Their dedication made what could have been a frustrating experience turn into a very positive experience. Thank you!

I had a severely negative experience with this practice. In my experience, treatment here worsened my mental health, contributed to suicidal thoughts after I was prescribed medication, and had lasting effects on my ability to function and trust therapy. I did not feel that my past experiences or environment were adequately recognized or addressed, and I was encouraged to remain in a situation that I later came to understand as harmful. When I reported that the medication was making my mental health worse, including causing suicidal thoughts, the response was to adjust the dosage in a way that did not resolve the issue. The experience was destabilizing, affected my ability to maintain work and stability, and created a lasting hesitation toward seeking therapy again. After leaving this practice and taking a different approach, I was eventually able to rebuild stability, improve my mental health, and develop healthier relationships. The contrast was substantial. I also requested copies of my medical records, was told they would be provided, and never received them or clear follow-up communication. This was my personal experience, but the impact was significant enough that I think it is important to share for others considering care here.