Lehigh Valley Center for Sight

I went to Allentown Office and had such a poor experience. I feel like I wasted my time. The staff did not have good customer service and the Ophthalmologist didn’t explain/educate on anything. I was referred to their Ophthalmology surgeon and 2 days before my appointment, the office calls me and tells me that this surgeon doesn’t take my insurance. This could not have been communicated way ahead of time. I would not recommend for Ophthalmology services.

Very unprofessional and rude scheduling supervisor as she claimed to be, Nicole should not even be an employee anywhere as she kept hanging the phone on me because I didn't want to be rescheduled back to Feb 2027. This will definitely be addressed to a higher level Miss Nicole as you are the worst person to help patients on the phone.

I have been a patient for many years and I love the doctors. However, I am tired of being disappointed by the front desk staff. They are very unprofessional and quite honestly I'm done making excuses for them over the years. They are slow to pick up the phone when you call to make an appointment. Phone wait times are significant. They always appear to be in a bad mood when a patient arrives - no smiles. They constantly make mistakes such as not letting patients know that a particular service is not covered ahead of a visit. They are not patient-oriented and tend to be problem-focused instead of solution-focused. I don't know if this is a hiring issue, a pay issue, a tough workplace issue - but it definitely does not look good for the business. I hope the owner takes a closer look at this situation and considers surveying customers as well as employees to get a better sense of what may or may not be happening. Please note that I am not interested in a canned response to this review, so please do not do so. I worked in the service industry for many years and know what good service looks like. It's starts with the receptionist, followed by the staff and then the doctors. Good luck!

Rude and unprofessional. Called bc I was recommended by my endocrinologist to see an ophthalmologist bc I was recently diagnosed with hyperthyroidism. The lady on the phone did not listen to and me kept asking questions that I already answered. I’m currently in pain and need to see someone as soon as possible but was told that I need to have my dr fax over my diagnosis before I can schedule an appt. Def not going there to be treated like a child and not listened to. Thanks but no thanks.

Probably the rudest office personnel you will ever meet. Not only are they unfriendly, they lack poor customer service, and will talk behind your back once you are seated. The actual visitation time from door to visit is notoriously slow. Parking is limited and they overbook appointment based on that availability as well. Unless your appointment is the first of the day; more than like you are waiting 1 to 2 hours for your turn. Avoid at all costs.