LensCrafters

This was my first time visiting a LensCrafters and I am so pleased with the salesperson who assisted me. Lucia was an absolute gem. She was very knowledgeable, she was very patient and explained everything to me fully. She ensured that I received what I wanted and made recommendations based on my current lifestyle and career. I would definitely go to any location where she is. Even with the Saturday rush that was going on, she was still very attentive.

It seemed like there was a bit of confusion with paperwork and scheduling when I first arrived, which may have required rescheduling or a much longer wait time. I was open to either of those but was actually still able to be seen and complete the entire process in a bit less time than I had already expected the appointment to be. I was especially happy to be seeing the same Dr again, she is so knowledgeable and informative. The entire visit was such a pleasant experience. Everyone is so lovely.

Very disappointing experience. I initially chose this location because it was convenient, but the customer service has been extremely frustrating. The sales manager, Lucia, was very unpleasant and came across as having a superior attitude. She refused to even accept my glasses for service because they were Cartier and had originally been purchased at the Doral location. This was handled in a very unprofessional and unhelpful manner. After that, I waited almost three weeks, only to have to personally follow up and discover that the glasses were finally there. When I picked them up, I specifically asked the person responsible to check them and confirm that everything was correct after they returned from the lab. I was told they were fine, but that was not accurate. I then had to take them back to the LensCrafters in Doral because the measurements used were incorrect. The most frustrating part is that the measurements were never properly taken at this location, even though I specifically requested it. Instead, I was told they could use the previous measurements from the other store. Overall, this was a poor customer experience marked by unnecessary delays, lack of communication, and an unwillingness to take responsibility. I expected much better service, especially considering the value of the eyewear involved.

Excellent experience from start to finish! The staff was very professional, friendly, and patient while helping me choose the perfect frames. A special thank you to Janet Escalona for her outstanding customer service and kindness throughout the entire process. The eye exam was thorough, everything was explained clearly, and the service was fast and organized. Highly recommend this location for anyone looking for quality eye care and great customer service!

I came here because of the great reviews and they were right. The eye exam was terrific. The Dr. was great even though they were a bit busy. Stephania was exceptional at assisting me with eye glasses and I even took advantage of the new Lens Crafters Plus plan.