LensCrafters

This was my first time at LensCrafters, and I had a great experience. Laura was very helpful and understanding, and Skylar and Dr. Plythe were also amazing and professional. Everyone provided excellent customer service. I’ll definitely be coming back when I need new glasses.

It's unfortunate that the people who work at this location for the eye exams specifically are associated with rude and dismissive technicians. They are great and this review does not correlate to them at all. This review is specifically for the technicians that greet you when you walk in. It was my first time going to a lens Crafter's. I already had a pair of glasses in mind that I wanted that I found on the website. Now the lady who works the center desk to the left of the eye exam area was "helping" me but it was more of trying to dismiss me so she can go back to her phone call that she had to hang up in order for her to actually focus on my questions. She told me the glasses I wanted they don't carry in the store. Okay, no problem, what else can we do so I can get the glasses I want. She pretty much kept chewing her gum and told me to look around for a similar pair. I asked her if there was any way they (the technicians) can help me to order the pair online. She said they can't do that, so then what is the purpose of those tablets that you use to find the glasses on your platform. She really didn't want to deal with me and I wasn't being rude where it would warrant the attitude. Again, I'm not coming back here except to get an eye exam because unlike this woman I encountered, the people who solely deal with eye exams are actually helpful, knowledgeable, and professional. By reading the other 1 star reviews, this place needs to hold their own people accountable.

My experience with Fortuna was beyond spectacular. I’ve never had someone provide such expert opinion and precisely adjust my eyewear for me before. I felt very comfortable and happy with my purchase. 100/10.

Dr. Juliana K. was absolutely exceptional and amazing during my eye exam. I’ll definitely be returning to this location for my future eye exams. The receptionists provided fantastic customer service, and my eye exam was both thorough and enjoyable.

I was seen promptly upon my scheduled appointment time. Dr.Agustin was so nice, and took her time to perform a thorough exam, also explaining everything to me as she worked! The staff up front was super kind & friendly as well in assisting me with picking out my new glasses. Store was clean, and multiple glasses to pick from. 10/10 recommend