LensCrafters

I purchased a pair of AI glasses and went to three different places before finally visiting LensCrafters. They were the only ones who were able to help and got my prescription lenses made with no problem. Sue, Jessica, and Juan were absolutely amazing. They were knowledgeable, professional, and made the entire process easy from start to finish. Their customer service was outstanding. I wish I could give them 10 stars. I highly recommend this LensCrafters location!

I had a great experience at LensCrafters thanks to Sue! She was extremely helpful, kind, and patient throughout the entire process. She helped me switch out my deal and made everything very easy and stress free. Her customer service was excellent, and she truly went above and beyond to help me. Really appreciate her professionalism and positive attitude. Thank you, Sue!

Took my six-year-old and for an eye appointment we had amazing service! Doctors really made her feel comfortable! Thai helped us pick the perfect pair and Tegan got the lenses cut and installed. SAME DAY!!!

This was my first time purchasing eyeglasses, and Sue made the entire experience easy and comfortable from start to finish. She truly listened to what I was looking for, carefully reviewed my prescription, and explained exactly what was necessary for my specific needs. What I appreciated most was that she never tried to upsell me or push anything that wasn’t needed for my prescription. I felt confident that her recommendations were thoughtful and honest. The whole process felt simple, professional, and stress-free. I’m so glad Sue and her manager was there to guide me through it. Highly recommend working with her!

I had an awesome experience at LensCrafters in Surprise! About two months ago, I had an issue with the fishing wire on my semi-rimless glasses. I took them to another optical department for a repair, but they told me they didn’t have the correct length of wire and had to rig the repair. Afterward, the frames never felt quite right. Today, I noticed the wire was actually hanging out from the top of my frame. I first stopped at another optical center in Surprise that I knew did repairs, but they told me they wouldn’t repair frames that weren’t purchased from their location. So I went to LensCrafters in Surprise — and what a difference! From the moment I walked in, the team was friendly, welcoming, and completely confident that they could fix my glasses. Keep in mind, this was only about an hour and a half before closing. Ricardo told me, “I’ll take care of your glasses. Just give me about an hour.” I ran a few errands, and before long I received a call saying my glasses were ready. When I returned, Ricardo explained that he had straightened the frames and installed all-new wire. I put them on, and they felt fantastic — comfortable, straight, and sitting perfectly on my face. I asked what I owed them, and they wouldn’t accept payment. I was told it’s LensCrafters' policy to provide these types of repairs at no charge. The confidence, friendliness, and willingness to help really impressed me. Awesome job, Ricardo and the entire Lens Crafters team! You earned a very happy customer!