Barnet Dulaney Perkins Eye Center

The cataract surgery delivered amazing results. Vision like I'm 30 again. Both the pre-surgery care and post-op care were excellent. But they could improve two things in their business operation. 1. They pump patients through the system at a truly impressive pace, I'm sure this is to maximize revenue, but the office environment is so busy that one feels like one is just a cheque waiting to be cashed. Check in is automated although there are receptionists behind the counter. It is the same at the surgery center. 2. Their "Surgery Counselor" massively overcharged me with an up-front payment of over $2400 for each eye even though my insurance told me I was only responsible for a $200 co-pay each. When I pointed this out, I was told they need complete payment before surgeries. No money, no fixy. So, the result is that their billing department will not refund me until they receive payment and EOB's from my insurance company. Basically, they received a $4500 loan from me for an indefinite period. This seems unethical to me as they knew in advance what insurance would cover and what I needed to cover.

Biggest issue was the young gal who tried to determine what correction to my lenses needed and rushed through, did not let me finish with 1 or 2, she was in a hurry, and I wonder if she has the credentials to administer numbing drops, test pressure, and administer the dialation drops. Told her I didn't want them as I had a 2 hour drive home but she said I didn't have a choice but I could get the reversal drops for $25! I would give this place a negative 10 stars if I could!

I had to wait almost an hour to be seen.There must have been at least 20 elderly patients in that room. When my name was called I was directed to a room with an assistant who examined my vision and put drops in my eye's for dilatation. I then had pictures taken in another room with another assistant. Finally, I saw the Optometrist who examined my vision and told me to come back in a year, that took no more than 10 minutes What kind of review do you think they should get? I will say they were efficient once my name was called .

Excellent staff, knowledge and professionalism. Main issue wait time Took 2 1/2 hours while actual time with staff about 24 minutes. As a patient I’m asked to prefill paperwork online, check in on line in office complete with id and insurance plus be checked in 15 minutes before appointment Appointment was delayed 35 minutes before waiting in another room. Tested then wait in another room for physician. Very understaffed! Dr sees probably 30 patients a day. Push too hard for bottom line $ and don’t value clients.

Everything went well. Check-in was fast and efficient. I was taken back right on time. Monique examined my eyes, explaining what she was doing, and answered my questions. I was scheduled for my follow-up procedure in a timely manner.