LensCrafters

I have been to this LensCrafters three times in the last 2-3 months. I now have regular glasses, sunglasses, and soon after today I’ll have safety glasses for work and the farm. I dealt with Robert in two sets of my glasses now and Vanessa on my other set, she did my sunglasses while Robert didn’t my regular glasses and helped me with my safety glasses today. The staff is fantastic and the eye doctor is by far the best eye doctor I have ever had. He took his time with all of my testing and double and triple checked myself and himself so we would get it right. They have a fantastic team. I’m from out of state and it took them a minute to look up my insurance but as with everything else, they took their time and got it right. Can’t say enough about them but I am very grateful for them!

My husband & I had a great experience Brittney did an outstanding job with the exam and explaining everything Robert was very helpful and knowledgeable with choosing the glasses I’m looking forward to getting my new glasses Everyone was very professional and nice I highly recommend this place 😁

I went in to ask for help to repair my glasses and the one guy at the front with glasses already seemed annoyed with me. Once I handed them to him, he said they are completely broken and couldn’t do anything. I then asked about dates if I ordered glasses and he asked for my prescription which I had to show from my phone. He had his hand out to get my phone and because I had to look for the picture he sighed and rolled his eyes at me. Since the moment I walked in at opening, there was no greeting and I felt uncomfortable since I got the feeling I was being a disturbance. I had more questions but I didn’t feel comfortable asking.

Dr.Armstong is the best eye Dr I have EVER seen . Now let's address the LenseCrafters staff they are the most incompetent people I have ever encountered. They don't know how to look up your insurance 2 times after making an appointment weeks in advance the day my appointment comes they told me my insurance wasn't valid so I had to call my insurance and verify that I was indeed eligible. Causing me and my wife to make another appointment and miss work, only to get oh we are sorry we didn't look it up right.. If it wasn't for the Dr I would NEVER go back there.

Sashira was very helpful! I came in for an eye exam and she me greeted me immediately. After the exam I was looking for a frame and she helped me pick one that I was happy with. Thank you again for your help, Sashira!