I’ve been a repeat customer here and have spent a good amount of money over time, which is why this experience was especially frustrating. I made the trip from pretty far out to get new glasses, only to be told they couldn’t find my insurance information. They suggested I contact my insurance myself, which felt odd since I use it regularly without issues. I did exactly that, and my insurance confirmed I was fully covered. When I called back, the woman I spoke with was surprisingly rude and implied that I didn’t actually have the coverage I said I did. After going back and forth, she finally offered to recheck the information and discovered they had entered my birthday incorrectly. Once that was fixed, my insurance went through immediately. The whole situation was unnecessary and dragged out what should’ve been a simple process. When I came back in to actually order my glasses, the atmosphere felt awkward and unwelcoming. Not the kind of experience you expect when you’re spending a lot of money. Then when my glasses finally came in, I returned to pick them up and they were completely bent out of shape straight out of the case. One arm was way higher than the other, like something heavy had been sitting on them. They were adjusted and fixed on the spot, but I’ve never received brand new glasses in that condition before. At this price point, that shouldn’t happen. Overall, this experience was disappointing enough that I won’t be returning, not just to this location but to the brand in general. I noticed another shop across the way, Jins I think, with a better selection at lower prices and honestly wish I had gone there first.
