LensCrafters

I set an appointment for today, I was running behind and coming in an Uber, i called and asked if it was okay, she said its fine. Also I called them them yesterday and explained I have a funeral Friday, I would be driving unexpectedly., she had next day appt great. I also asked if they had my insurance, she said yes. I explained I wanted to use my insurance allowance for the glasses. I even asked do you think I could find a pair of glasses low enough to stay in the insurance range. She said you should be able to do that. So I ubered their for $25. Imagine my surprise upon arrival, when she tells me she cant find My name, then she says im sorry, we are out of your network. Today's temp is over 90 degrees, and im sitting outside trying to find a place that could possibly take me today so that I can uber there. I also chose them because they did same day glasses. This was so dissapointing I couldn't hold the tears once i maded through the dors. I am unemployed right now because of health issues, so money is tight to none. If this was a bait and switch tactic, then how awful, because I might not make the funeral. I dont know what I will do mow. I think this is an awful way to treat a customer. A simple we can take you but, your insurance is out of network, is how they should have handled this. This has been a horrible experience at the Lens Crafters on Harrell rd, by the Hamilton Town Center Mall. No im not a money making customer (right now) but I still deserve decent customer service.

Dr Walden was fine, but this is by far the slowest service on the planet. Had my eye appointment last Friday. My contact trials FINALLY arrived today (a week later) but I can’t actually use my contacts until next Monday because apparently someone has to show you how to put them in (or you legit can’t take them home)and no one who knows how to put them in will be in until next Monday. I guess I’ll just continue not being able to see because the scheduling and organization in this store is an absolute joke. Do yourself a favor and go somewhere that can get you results faster than 10 days later. This is ridiculous.

Good luck if you need to call and get a question answered. No one ever answers, ever. You can leave a message to have them call you back, but with my job I can only use the phone at certain times, not whenever it rings, and I know you "strive to provide the best customer service in the industry," but this isn't working.

The whole process was streamlined and very quick, Lauren was very helpful throughout the process. Would recommend over other glasses stores, definitely feels more professional and more equipped to make sure you get the right lens for you.

I came in for prescription safety glasses paid for by my company on 6MAY26. There was A LOT of red tape and hoops to jump through. They kept working the issue when they could have easily given up! I got the glasses I went in for and it was truly a great experience watching them work through it. I think their names were Ollie and T! Awesome job by both!