LensCrafters

I had an outstanding experience at LensCrafters in White Marsh Mall! From the moment I walked in, the staff was welcoming, attentive, and genuinely focused on making sure I had a great experience. The team took the time to listen to my needs, answer all of my questions, and help me find the perfect pair of glasses as well as my first experience with Eye contacts that fit both my style and budget. The eye exam process was smooth and professional, and I really appreciated how everything was explained clearly along the way. The selection of frames was impressive, and the associates were incredibly patient while helping me try on different options and make a decision. What really stood out was the level of customer care — I never felt rushed, and the team went above and beyond to ensure I was completely satisfied. My glasses and contacts were ready quickly, and the fit was perfect when I picked them both up. If you’re looking for quality service, a great selection, and a friendly, knowledgeable team, I highly recommend the Them!

Went into Lenscrafters in White Marsh Mall to see if a repair could be made. The nose pad broke off. There were a few customers ahead of me but CODY greeted me immediately and asked me to have a seat and please wait. He finished up two customers with pure professionalism. He then took care of my repair efficiently and then cleaned my glasses that showed obvious wear and tear. Such a pleasant experience because of Cody! Great customer service. No judging. Just honesty and true caring.

Dr. Chapman and the entire staff involved with the glasses fitting process were outstanding. I needed an appointment within the same week, and they were able to schedule me for the very next day when I called. I scheduled an eye exam in order to obtain both glasses and contact lenses, and from start to finish, the experience was professional, organized, and accommodating. The reception staff was friendly and welcoming, and Dr. Chapman was extremely knowledgeable and thorough throughout the exam. She explained aspects of my astigmatism that I had never fully understood before, which was truly eye-opening (pun intended). While the overall process may feel lengthy for some, it was very typical for me as someone who has worn glasses my entire life. Honestly, everything moved smoothly and efficiently. In approximately three hours, I received a comprehensive eye exam, two pairs of glasses, and contact lenses. Everyone I interacted with was professional, friendly, and genuinely helpful. I highly recommend Dr. Chapman and her team.

I recently had cataract surgery and needed to get new glasses quickly since one eye was good and one eye had been changed. I went to LensCrafters to get several pairs of glasses. I got two set of glasses that had progressive lenses and one pair of single vision lenses. The experience was excellent. The single vision lenses were done within 30 minutes and my experiences with the staff there, I dealt with Helen and Cody, was wonderful. I highly recommend LensCrafters at Whitemarsh Mall.

I've been going to LensCrafters for many years and the quality service given by the staff is awesome. After getting my eyes examined yearly for new Eyewear, LensCrafters offers the best prescription glasses for me. I'm extremely happy with their products.