LensCrafters

Rosanna was incredibly accommodating and made my experience truly enjoyable. She provided helpful insights in choosing the perfect frames for me and was kind, patient, and professional throughout the entire process.The store also offers an impressive selection of frames and brands, making it easy to find something that suits your style and needs. Overall, it was a wonderful experience from start to finish. If you’re looking for fun, stylish, and high-quality frame options, I highly recommend visiting this store—and be sure to ask for Rosanna. She’ll help you find the perfect pair! 😊

Great team & leadership!! I came in for Dr appointment and to get new prescription sunglasses - all around great experience. Dr. Yap was great and Christina, the assistant manager, was super helpful. We had some trouble with the iPads while we were placing my order and we ended up waiting for a bit while it got figured out - no problem for me, I didn’t have any plans afterwards. Christina was so apologetic and fun to be around while we were trying to get this all sorted out. Would definitely come here again. :) thank you!!

I had such a great experience at LensCrafters thanks to Chyna! She was incredibly patient and helpful while I browsed and tried on so many different pairs of glasses. She really took the time to listen to what I liked, gave honest feedback, and helped me narrow down the options without ever making me feel rushed. Her knowledge, kindness, and attention to detail made the whole process easy and enjoyable. Because of her help, I finally found the perfect pair that feels just right for me. If you’re looking for someone who truly cares about helping you find the best fit and style, ask for Chyna — she’s amazing!

Really bad experience with Christina in both cases in person and by phone. I thought the first time she was assisting us with the frames she was just having a hard day, but that was not the case. When I call to the store to check if my glasses were available to pick up it was her with a really bad attitude again. Really disappointed.

We came Friday, May 29th for 5:15 and 5:30 eye exams, under Marcel. That side of the store, the 2 front desk staff and the eye dr were great. Very helpful and professional. Then we were sent to the frame side to look for glasses. That’s where it went downhill very fast. My husband had been there for a bit and had dealt with a female worker that got irritated with him for not knowing what the process was as this was our first time here. So she told him to go sit down. I heard her complaining to her 2 male coworkers that she hadn’t eaten all day and was leaving. So another lady eventually comes over to my husband and says can I help you. He tried to explain that he was sitting waiting for the lady because she told him to sit down. So she repeats louder and with attitude so can I help you. He was a little confused because he speaks French first and English second so he was trying to explain again he was doing what the lady said. Mind you this whole time I’m looking around and no one tries to assist me either. The other staff just stayed at the desk sitting down. I tried to explain to her what was happening and she rolled her eyes at me and her attitude was awful. Another lady had been there and looking around and she spoke up and asked if someone could help her as well. We ended up leaving. We have very good insurance thru the county government. We were treated like poor people coming in off the street that they didn’t think could afford so why help. I’ve been wearing glasses and contacts since I was 9 so this isn’t my first time in an eyeglass store and I’ve frequented Bethesda Row since it was built and no business has ever treated us this way. I will never come to this location again.