LensCrafters

I was hesitant to go to a chain eyeglass store assuming the quality of care and expertise might not be as good as an independent optometrist. I was so wrong! LensCrafters is by far the most professional and friendly place I’ve been for exam and glasses. Dr. Kate Hentes improved my vision with an easy tweak to my contact lenses! All the employees were kind and helpful as well. Great experience. This is my new place for eye care.

The eye exam was great. My sunglasses were ordered in the wrong color then they tried to use ones off the shelf and were unable to get the lenses in. They told me to restyle which was hey should have ordered my correct sunglasses. Then my eyeglasses were a nightmare. 7 weeks and I have not been able to wear them so their incompetence. First pair of eyeglasses, they were so stretch out they fell off my face. They were not like this when I tried them on. I was told to buy the rubber ends to go on my glasses from Amazon and to come in every month to have them adjusted. The progressives were off. Back in I go. They told me I need to pay for a new exam. I said no I do not because the script is fine in my sunglasses. They said it was the type of lens used. So they ordered me new lenses. Again, glasses falling off my face. This was in the 30 days so I wanted to get a different pair which came with much frustration from them. I made sure this pair fit perfectly. Well pick it up and so stretch d out if fell off my face. The lady there had bent it so much I thought it was going to break. The ends were digging into my head. She told me there is nothing else to do. She basically gaslit me that there’s no way these fit like I said they fit And that my head was narrow, and that was why these glasses did not fit. I took them to The LensCrafters in Rochester and the lady told me that they were stretched out so bad that they were at the point where they could break if they were altered anymore and that I should’ve got the insurance on them. On a pair of glasses that I’ve never been able to wear. I find that crazy. I did get a call from Tiffany from grand Blanc. I called her back and never got a call back. I have never had this experience when I visited the one in Macomb Township.

Nice frames here but please make sure that you know your insurance plan before purchasing ANYTHING! Unfortunately they blatantly tried to scam me and make me pay more for the frames themselves in total. Once questions arose, as I’m aware of how providers try to scam based on who my mom works for, more was revealed once I called my insurance company on the spot to get better clarification. Conclusion: I paid less than $85 for a pair of coach sunglasses originally priced at $203, with their scammed price being $280+ just to gauge the situation. And I say scammed price because they did not include my insurance in the price, knowing that I came in to utilize my last day on it, and that’s what the rep and I were discussing as I purchased another pair the day before and was wanting to know about the rebate option previously discussed with the rep from the first purchase. Also before I dialed the 1-800 she was halfway into their system to submit my claim for me through my insurance. Which let me know that she could’ve just done that the whole time .. because YES, THEY CAN SUBMIT IN YOUR CLAIMS FOR YOU, INCLUDING REBATES, ACCORDING TO HER AND MY INSURANCE BTW! But because the truth was exposed, with grace and understanding might I add, I was led with a gut feeling telling me that my sunglasses being “delayed” because of “damages” was false. NOTE: when picking up the first frames (I purchased two, a day apart: reg and sunglasses), I was expecting to pick up both; only to be met with the “damages” answer that was in the “notes of my account”. —HERES THE WEIRD PART!: I let a few days go by and then I called to get an update and better details on damages for my insurance, and no one could give me an answer, nor did they have previous knowledge of a damage claim, but told me that they’d be in within a few days… only to get a text less than 25 minutes later that they were there.. That let me know that someone was caught trying to be funny or be spiteful in some way with my prescribed sunglasses. Yes the head Dr was present, leaving out, but present enough to eaves drop before doing so during that purchase. They know what they’re doing, they just thought I didn’t know the game. Please make sure you’re doing your due diligence with any medical office! This is for clarity and peace within the consumer, and not for the sake of systems and companies who try to thrive off of the greed from squeezing every penny from anyone who walks through your doors. Yuck energy! Peace and love 💌++

This is the only place we will be using from now on. Dr. Kate Hentes was absolutely phenomenal!! She explained everything thoroughly and was very patient with us! She also did great with my 5 year old!!

I had a great experience, the atmosphere was calm and inviting and the saleswomen were very nice/helpful. Great at explaining everything from my exam to payment. Would recommend