LensCrafters

Today, I went to this LensCrafters location for help with glasses I had recently purchased from Wake Forest Eye Care Center (WFECC). After a very frustrating experience at WFECC, I needed assistance. Although the LensCrafters team had no obligation to help since I had not purchased the glasses there, Hannah kindly stepped in. She was knowledgeable, friendly, and patient, listened to my concerns, explained everything clearly, and helped adjust my current glasses. While I was there, I browsed their large selection of frames and found a pair I loved. Hannah also helped me purchase my new glasses and explained their new two-year plan, which allows customers to buy two pairs and pay monthly. The store is clean, inviting, and offers a great selection of frames, but what truly sets it apart is Hannah and the rest of the staff. I received outstanding customer service today and will be a customer for life. If you need glasses, go to LensCrafters, where you’ll be helped by people who genuinely care about their customers. Thank you, Hannah! You're the best!

I recently visited LensCrafters at the North Hills location for my annual eye exam, and once again I had a great experience. Maddie was incredibly patient and helpful throughout my visit. Even though the store was short-staffed because some team members were away on lunch, she did an excellent job assisting multiple customers while still making me feel valued and never rushed. She took the time to help me narrow down my options, and with her assistance I was able to find two pairs of glasses that I really love. She also answered my questions and helped me with the Meta glasses, which I really appreciated. On top of that, Maddie made sure I was getting the best savings and available promotions, which made me feel confident that I was getting a great value. The only reason I’m giving 4 stars instead of 5 is that I felt the frame selection wasn’t quite as good as it was during my visit last year. Even so, I still found two pairs I’m excited about and left happy with my purchase. Overall, it was another positive experience, and Maddie’s patience, professionalism, and excellent customer service made the visit enjoyable. The only thing left is my fitting and pickup appointment, and I’m hopeful the experience will be just as enjoyable and patient as this visit

Larry was great! He answered my questions and got my daughter into her first pair of glasses! She is very excited, 10/10 customer service :) Dr. Paquin and her assistant were also amazing! They were very patient and friendly. I would definitely recommend them to other people!

I had an incredible experience at the North Hills LensCrafters thanks to Heather. When my initial pair came back and did not meet what I hoped, she went above and beyond to help me select a replacement pair. Heather addressed every single concern with patience and expertise, ensuring my new glasses were exactly what I wanted. She smiled as much as I did when I picked them up. Her reaction to my happiness meant even more. As a newbie to the progressive world, she anticipated everything before I even asked. She is a ROCK STAR in my book and I highly recommend her!

Taz was AMAZING!! He picked out the perfect frames for me and was so nice and patient as I am quite picky with my frames! I barely had to look myself he quickly understood what style i like and picked the perfect pair! My glasses were also ready day of - so fast! Highly recommend and ask for Taz 😊