I recently had an eye exam at Steeplegate Eye care, and the vision appointment itself was wonderful. The doctor was thorough, kind, and professional. Unfortunately, my experience afterward at LensCrafters while shopping for glasses was really disappointing.
The associate working the floor didn’t get up to assist and seemed disengaged, as if helping me was inconvenient to her. When I began shopping, I asked her to check my insurance benefits, but then didn’t receive a clear answer and was simply told to look at certain “budget” frames in the corner. I ended up walking around and selecting frames on my own without any help from her.
There were several customers in the store at the time, and the associates appeared more focused on chatting with each other about their weekend party plans than helping anyone. It made the experience feel uncomfortable and unwelcoming, which was surprising since I’ve had helpful, attentive service at LensCrafters in the past.
I was also confused about pricing and insurance coverage. Even the “budget” options came out to nearly $500, and I couldn’t get a clear explanation of what was covered via my insurance or their discounts, so I ultimately chose to leave and shop elsewhere.
I understand everyone has off days, and I hope this was just an exception. I just wanted to share my experience since good customer service makes such a difference, especially when making a big purchase like glasses.
