LensCrafters

I have been coming to LensCrafters for years for my eye exams and glasses. Yesterday my dog knocked my glasses off and they loosened. The glasses are 3 years old so I walked into the store sheepishly, explaining how I was a long time customer and was wondering if I could get them tightened. Kathy assured me I had no need to explain. She would be happy to help. The store was busy and she took her time with my glasses. I was her priority. Then when I thought she was done, she said I’ll wash them for you too. Now as I mentioned the store was busy but she took her time satisfying a customer’s need regardless of the fact I wasn’t buying. It felt great to know I wasn’t a number. You rock Kathy!

I have made an eye appointment to get my eyes tested for eye glasses. When the first appointment was made the wrong information was put into the system and my eye test would be on May. 7, 2026. I soon discovered that wrong insurance was imputed. I made multiple appointments with correct eye insurance. I received multi texts saying my more recent eye appointments have been canceled by the staff in eye examination office. I made an appointment on March 24, 2026. When I walked into get eye exam, the female associate stated that she canceled that appointment for that day, and to come back on May 7, 2026. I tried explaining that wrong information was entered into the computer, she was very argumentative. I called the other LensCrafters Office in Manchester and got eyes tested on March 25, 2026 with the correct eye insurance. The customer service at Lenscafters at the Mall is subpar.

Great experience at LenseCrafters at the mall of NH. Very friendly and knowledgeable staff all around. Special shoutout to Kathleen for helping me find the best glasses to flatter my face shape and for simply being kind and patient when providing me with additional information regarding my lenses.

Made an appointment on Thursday and they had open appointments Friday and Saturday. I chose Saturday morning. My eye insurance was in network and my last appointment was at “My eye doctor” and it wasn't a pleasant experience it was just shady and pushy. I can’t recommend this LensCrafters enough. For start to finish everyone was super pleasant very knowledgeable. My choices were endless, I felt the price was fair and never felt the least bit pressured. I will return for my next exam and recommend to friends and family. For a mall store it definitely isn’t a mall experience.

Teba was great help picking out my new glasses, and she was very kind explaining the things I didn’t understand. So excited to see my new glasses!!!