LensCrafters

Ray, the optician, provides excellent service. My glasses were constantly slipping and falling off, and Ray fixed them with incredible precision and care. His skill and attention to detail truly saved my day-to-day experience with these frames. I really appreciate the professionalism and quality of service.

Extremely disappointing pickup experience. I came in to pick up my prescription Ray-Ban Meta sunglasses lens, expecting this to be a quick and simple process which only takes 2 mins to install the lens. There were three or four employees working at the store, but apparently only one person was able to install the lenses. That employee was busy helping another customer, so I was left waiting for more than 30 minutes while the other employees were unable to assist. This was during the evening rush after work, and I had to delay going home and getting dinner simply because the store did not have adequate staff coverage for a basic pickup. Installing the lenses ultimately took only 2 minutes, which made the long wait even more frustrating. For a large optical retailer that charges premium prices for prescription lenses products, this level of service and staffing is unacceptable. I am a return customer so even more disappointing. Customers should not have to wait over half an hour for a simple pickup when multiple employees are present. The store seriously needs better training, cross-coverage, and respect for customers’ time. I would not recommend this location based on this experience.

Ray at LensCrafters did an amazing job helping me out! He was professional, patient, and made the whole experience easy and stress-free. He took the time to answer all my questions and helped me find exactly what I needed. Great customer service like his really stands out — highly recommend asking for Ray if you visit!

It was an amazing experience with Ivy!! I came in with the intention of browsing sunglasses yet with Ivy’s help, I was able to find a pair of prescription sunglasses and normal prescription glasses that fits so well. I’m so excited to get them! I also had to bring my sister back because Ivy provided such a great experience we did not want to visit any other LensCrafters except this specific location. 10/10 would recommend :)

Don’t come here if you need a return for an online purchase apparently. I was dismissed and shut down pretty much immediately, even though I called another lenscrafter store and was told I could return them in any store nearby like their policy states. The one on 23rd which is like 15 minutes away was able to help me and get me what I needed. Whoever the woman was with dark long hair around 1pm today looked like she wanted me out of there the second I walked in and trust I understood after that short conversation with her. I got my refund, I am getting my replacement but just know this location can’t do that for you.