LensCrafters

In 2025, I had to find a new Optometrist because the one I was going to for years would not accept my new Eye insurance through my job. I have been pleased with Dr. Mohammed Hamza. He is personable, friendly and gives a thorough exam (high tech office). Infoma (sp) who assisted after my exam was also very pleasant and knowledgeable. I did not know that my new insurance gave me money off for a new pair of glasses, she informed me of this fact (good to know). Although they could not accommodate my rimless frames the new pair she helped me choose was a close style & color to my preferred frame and the price was right. I am pleased with this LensCrafters location and will continue with them. I went to one other before settling on the B'way location because this location was more welcoming and professional. I was greeted as I entered unlike the other location. Their service is prompt, efficient and pleasant.

This location is super convenient! The Dr.’s are thorough and helpful. The staff in-person is attentive and knowledgeable. Over the phone, however… begs for more kindness. They always sound like “ugh, here’s this phone again…” and they don’t seem to be aware that they are coming off standoff-ish and rude. Then you walk in and it’s a very different greater experience. (You could think is a commission opportunity)

The selection of glasses in this store is very good, and they have many attractive options. However, I was disappointed by the sales practices. A tourist who does not speak English well purchased glasses here and was sold a one-year insurance plan without fully understanding what they were agreeing to. Since the customer was only visiting the country temporarily, this insurance was not useful to them. I believe it is important for sales staff to make sure customers clearly understand additional charges and services, especially when there is a language barrier. The product selection is great, but I would advise customers to pay close attention to what is being added to their purchase and to carefully review their receipt before paying.

We had such a wonderful experience today. My daughter lost a tiny screw from her glasses at school, and one of the lenses fell out. Even though we originally purchased the glasses at a different optical store, Maurice kindly helped us right away, fixed everything perfectly, and didn’t charge us anything. We were truly touched by such kindness and professionalism. We have also purchased glasses for my daughter from this salon before and were very happy with the service then as well. Excellent customer care, warm attitude, and people who genuinely want to help. Highly recommend!

Walked in on a Saturday, had my appointment the very next day, then 3 days later my glasses were ready to pick up and perfect. The whole team was incredibly helpful (Shoutout Candice especially for her assistance!), attentive, and informative. Would easily recommend to anyone!