LensCrafters

Everyone was nice from the check in service the technician who performed the photos of my eyes and the doctor. Cheryl was great, I am new to glasses and she took her time in explaining my options as well as benefits and coverage!

Michelle was very friendly and accomodating. She located several options within my budget and helped me decide on a pair of suitable frames. Both the doctor and her assistant were very thorough and the exam was reletively quick and unobtrusive. The receptionist was also very friendly and helpful, she even helped me find the store when my GPS failed.

I was dreading trying to pick out new glasses, but there was an awesome person helping me. Ginger was unbelievably patient, understanding and so knowledgeable, helpful in every aspect. She deserves more than five stars!

Today July 24th 26th I was looking forward to my appointment scheduled for 1045 am. I have used Lens Crafters most of my years in Cincinnati for excellent product due to my severely myopia. Today I ran late and called. Was told there was a 10 min grace period. Due to wrong turns I arrived right at the cut off time and called again letting them know I had arrived right at the cut off time. I ran to the appointment only to find it had already been given to another person in spite of me calling twice. I feel if there is such an uncaring attitude toward me in this why would I be able to trust them to care for me eyes. Thanks but no thanks. Your company has really changed This is being edited weeks later. I am making a very sincere apology to you. It was not the fault of your company that I was late. I should have scheduled a later time knowing how slow I am and easily lost! Please forgive my attitude! I found our most places have a 10 minute rule no matter what even with calls. I understand. Your company has given me excellent service for many years! Thank you!

My wife had an appt and called to say she was running 5 minutes late. She called twice to make sure they knew. When she got there she was actually only 1 minute late but they had already given her appointment away! S-o-o unprofessional and unacceptable. We have been going to Lenscrafters for over 30 years and to be treated like that after making 2 courtesy calls - unbelievable!