LensCrafters

I needed to upgrade my eyewear due to a new script which now includes progressive lenses. Kathy thoroughly explained the various lens options, got me the best rate based on my insurance and their promotions, and even assisted me with picking out glasses. I ended up with the pair she picked out. All in all this was a very good experience. I started this process trying to do it online and I just can't imagine I would have been happy with the results.

I have purchased 5 pair of glasses over the past 2 years and each time I worked with Kathy. She was very knowledgeable and helpful and was nothing short of amazing. Based on my experiences I highly recommend Lens Crafters and work with Kathy.

I had an incredible experience at this Lenscrafters location! I was traveling for a wedding and needed to pick up additional contacts. The staff was incredibly friendly and helpful, and they went above and beyond to ensure I had what I needed!

I love this Lenscrafters location. The staff is professional, kind and respectful. The staff was patient and friendly walking me through the process . They provided discounts that were available for a great customer experience. Thank you. I'll be back for more 😉

Used to be great. Took a terrible turn. Office visit 10/3.Contacts never arrived. Even after Xmas. No follow up. No responses to multiple calls and emails and Facebook and IG messages to Kevin Bistline, himself. Had to jump through hoops to try to get my script refilled somewhere else without setting up/ paying for another appt. Ran completely out of contacts. Filed a refund complaint with my bank and In process of filing a complaint w the better biz bureau and BPOE for screwing me over and not responding to requests for full refund 2mos+ after not fulfilling order. Also read someone in X experienced the same thing. Also heard both locations are permanently closed due to his legal troubles. Can’t wait to see if I can even get my medical records at this point. Total nightmare. Also, LensCrafters should’ve jumped in and made things right. I didn’t have time to file a report and wait to hear what the said. They should’ve been equally as furious and offered an immediate solution. 2/16/2026 FOLLOW UP TO REVIEW ABOVE: JAID ELLINGTON, who used to work for Bistline before he left her no choice to but to leave, was asked to comeback to LensCrafters, because she is absolutely amazing and is running things again… basically picking up the pieces and stepping in to clean up the mess he made. She is truly the best and I will give them another shot ONLY because of her. She reached out, knowing how upset and wronged I was, to try to make things better. That takes a ton of guts and courage. I cannot commend her enough for taking accountability on behalf of LC and Kevin Bistline, when none of it was her fault. THAT’S CUSTOMER SERVICE. So if Kevin Bistline burned you too, please don’t be mean to Jade, she’s doing her best to clean up his mess…