LensCrafters

This is the second time I've used Lenscrafters, first was at the mall and I lost my glasses a few years later and was past due for my eye exam. They provide excellent, friendly customer service and of course you can look around and take your time picking out your frames. My only complaint is about the prices going up a ton from a few years ago and I couldn't afford to get the blue light filter this time. The lady who helped me was extra friendly and patient with me while I took time picking out my frames and she did a great job. I usually go for comfort frames that still fit my style and my needs were met. I am just as excited to pick up my glasses as I was last time. This time however I chose to not have the blue light filter because the prices have went up a lot from last time. Last time I paid $200 some dollars, can't remember the exact amount and what was with the blue light. This time insurance covered a good chunk ($350) covering most and I only had to pay like $30 some out of pocket but I really couldn't afford the blue light filter this time around as it would have costed an extra $100+. I don't know if part of this price increase was due to the frames I picked out because I did stay with the more budget friendly frames. Regardless, I'm super excited to get my glasses. ♥️

!!!!!BEWARE OF HIDDEN CHARGES!!!! This store is using unethical selling practices and you should use extreme caution with them. Let me start by saying I have been in retail the majority of my life, I understand commission based jobs and upselling items. My husband and I went to the store on E. Stone Drive and an associate helped us, I do not rememer her name. She was tall, thin with gray hair. She directed my husband to the ray ban as the mens section, and I went to look for mine. I found mine and he struggled to find his. only after 30+ mins of struggling to find glasses she told him about another mens section, but they were cheap and flimsy so he settled for a rayban pair. She tried to upsell both of us with the lenses (expected) but we both went with the cheapest copay (we didnt get our exam here). my total was 86, his copay was 10 and he got protection 37 ish. so together about 125 ish. We get to the register and it is over 180 with tax!! So i questioned the billing and she kept talking about the protection. i had to insist that she pull up itemized charges for his bill to then find out there was an extra $50 charge for rayban to put lenses in them (not sunglasses just normal lenses) she said this was just the charge because they are raybans. My husband cancelled his order but insisted I get my glasses. I called back today and spoke to the manager, explained the unethical practice of adding hidden charges and not being upfront about certain brands hgaving theior own fees, and yet directing people to specifically those glasses without telling them about other options....and she just said i have cancelled your order thanks for letting me know. Clearly this store is comfortable, and supportive of these scammy, surprise billing practices that take advantage of people. PLEASE CHECK YOUR BILL BEFORE YOU BUY!!!

Catherine took all the time needed (and patience) to help me make my selection of glasses and sunglasses a flawless experience. Tom is always the best too! Thank you.

I recently visited LensCrafters at the Fort Henry Mall (Kingsport, TN) location. I saw Mr. Morgan. He is great! All staff members were incredibly polite and hospitable. The environment was calm & relaxing. They had fast service. The eye exam didn't last too long. Their equipment was state of the art. The only downside is I like more time picking out my glasses and it felt rushed a little. I did get a nice pair I liked I will say. Other than that, it's a 9 out of 10.

Katrina was so very helpful! She is so patient and did not make me feel overwhelmed. I would go back to her a million times again! Best service ever.