Lenscrafters

Victor was extremely helpful from the minute we walked in. The entire team at LensCrafters was kind and made the experience a quality one. I highly recommend LensCrafters in Downing to anyone looking for quality service. Victor also was very helpful to my 10 year-old daughter who asked a lot of questions about various lenses and frames and he answered all her questions and treated both of us with kindness and respect. Thank you so much, LensCrafters you all are awesome!

If I could rate this place I would give 0 stars but unfortunately yelp doesn't allow that. Worst customer service ever!!! Everyone is here is super rude the day of my exam the worker Kelly started adding all these extra charges saying she added a fee in the case I were to break my glasses and all these other extra fees I didn't ask for and wasn't given a choice. She didn't ask before adding anything just was informing me so told her to remove all the extra charges I've never had an issue with messing up my glasses or anything so that's not needed she caught an attitude because I didn't want the extra fees. Then yesterday I went in to pick up my glasses and I was patiently waiting the worker with the super bright pink hair (not sure her name ) but I'm sure there's only one worker with pink hair was extremely rude for no reason. She was helping out a lady before me and then the lady was super nice she asked me if i was waiting for the worker I said I was just wondering where I pick up my glasses at and she yelled at me saying! need to wait that there's only two of them on the floor. The attitude was not needed at all. You guys need to do better with your customer service skills don't forget we the clients are the reason you guys are open and get paid!

The manager Monica had an attitude the entire time and made the situation feel uncomfortable and unwelcome. It was a very unpleasant experience. If you’re looking for respectful and professional service, this may not be the place. The customer service felt entitled and dismissive ,definitely not the vibe you want when you’re spending that kind of money.

Just finished getting a new pair of glasses. Thank you Yanira for all your help! She has the best personality and went above and beyond with the customer service. Im glad i came here. Dr. Trinh Lien was also very helpful! She did my eye exam and took her time to find the right perscription. She made sure i felt comfortable with the results and recommended a few services for eye health that i will definetly be coming back for. Thank you guys!

I was missing a screw to my glass so i walk in an meet manager assistant she help me out right away. She went grab her tool and fix my glasses right away, I was in there no more then 3 minutes and it was done.Thanks you