LensCrafters

Chad Was Super Helpful. After Walking In Late and Not In There To Buy Anything. I Informed Him That My Screw Came Off My Frame And Was Missing A Nose Pad. He Went To Repairing Them Instantly. 7 Minutes Later. Everything Was Tightned And New Pads . He Even Cleaned Them Before Giving Them Back. After That He Told Me To Put Them On And Made Sure They Fit Properly. 10/10. I DO Recommend!!

2nd visit: Dr. Noltan was friendly, professional, analyzed my issue thoroughly and provided more than one option to resolve the issue. She is excellent and I would go to her again without hesitation! Her technician and receptionist were also friendly and wonderful to work with. I was taken care of without being hurried or rushed through the process. Kim, the licensed optician, worked with me after the appointment to get the best option in glasses. Great experience overall! 1st visit: **Ask for a licensed optician to perform your lens measurements. I am disappointed in LensCrafters' change in policy.** Samantha is a friendly, helpful salesperson and really spent time with me to get the correct frames and to explain the types of lenses. She used LensCrafters' software on a tablet to calculate my lens fit and did not recognize that the numbers were not correct because she is not yet a licensed optician. After waiting 2 weeks for the glasses, I could not use them. Kim, a licensed optician, remeasured the lenses, reordered the glasses and, 7 days later, I now have a pair of glasses I can use. I do not blame Samantha -she was a great help with the frames and she did what LensCrafters trained her to do. I went to LensCrafters because they are respected in the industry and I expected a licensed optician as required by FL law to fit my lenses.

Mrs. CROSBIE PICANSO ROCKS!!!!! Pensacola Lenscrafters Team lead = Crosbie Picanso perfectly adjusted my Vaurnet sunglasses that had the arms of the glasses pulled too wide to fit my face. Even though I had not made an appointment, Crosbie immediately helped me with sunglass reforming with her Lenscrafters adjustment machine. These sunglasses NOW FIT BETTER than when I bought them!! BEST CUSTOMER SERVICE I HAVE EVER RECEIVED ANYWHERE!!! Great hire indeed!! Thank you SO much Crosbie & Lenscrafters!! Your time, efforts, professionalism and kindness were far above any measure that your job duties require. Sincerely, H. Stephens Winters, West Monroe, LA ( using my wife's profile to post).

Absolutely 💯 knowledge and service. Yama welcomed us professionally and was very helpful and kind despite the store was very busy. The Manager, Justin, provided help with my unique glasses, as they come from Italy and no one helped me with service in other places. They fix both my and my wife glasses. Top rated service, and definitely the go to place for all my eyes needs.

I had a fantastic experience at LensCrafters thanks to Samantha. She was incredibly professional, patient, and knowledgeable throughout the entire process. Choosing the right frames can be overwhelming, but she made it easy by offering honest feedback and ensuring I found a pair that fit perfectly and looked great. Her attention to detail and friendly attitude made all the difference. If you're heading in, I highly recommend asking for her—she truly goes above and beyond for her customers!