LensCrafters

Dr. Toth is very friendly and knowledgeable as are all the staff. Nehru was a fantastic optician and did all the calculations for my contacts and glasses to get me the best deal and save money. They were all very attentive. Would recommend this location for LensCrafters 👍🏻👍🏻

I came in with no appointment after my prescription sunglasses fell apart two days before leaving for a vacation. I was helped immediately and had my glasses repaired within a few minutes. Great experience and really appreciate the quick and friendly service!

Took my grandmother girlfriend who no longer owns a car back to Lenscrafters on East Colonial Drive after both the Lenses in her NEW glasses started cracking after less than two months. Lens Crafters wouldn't accept responsibility for their UNSAFE, brittle, cheap lenses and made her resort to using her warranty and paying the $25 replacement fee. Yes, they blamed their inferior, unsafe, low-quality product on grandma who only used them while sitting in a recliner watching TV. I do not recommend anyone using Lenscrafters who doesn't stand behind their UNSAFE Dangerous cheap products.

Very disappointing experience. My wife and I ordered glasses and waited over 3 weeks. After all that time, only my order was partially ready, and we ended up taking just the frames instead of the completed glasses. Communication was poor. We repeatedly called for updates and were constantly told the glasses were "in transit" and would arrive in a few days. Despite providing our phone number, I never received any calls or texts. Many calls went straight to voicemail and were never returned. We were also told they accepted our insurance, but later learned from my insurance company they were not actually in-network, resulting in a much higher bill than expected. This should have been clearly explained upfront. Overall, the lack of communication, delays, and insurance confusion made for a frustrating experience.

The eye exam itself went well, and I have no complaints about the doctor or the exam process. Unfortunately, the sales associate who ordered my new frames and lenses entered my updated prescription incorrectly. As a result, when the new glasses arrived, they were unusable. I had to return them and reorder a new pair the same day they came in. This mistake has caused an additional delay and means I have to wait even longer before I can see properly with my new prescription.