Visit for the eye exam but then scram! Though a different optometrist on each visit over years, each has been pleasant and professional. Though I've given this Lens Crafters store too many tries, the customer service is unacceptable. Last year I had lens replaced here in an older, metal frame that I had bought elsewhere over a decade earlier. No problem. They replaced the lens. A couple of months later with the frame a bit twisted, I dropped in to ask for a little frame adjustment. "No" was the response with direction to return to where I had originally bought the frame. What?! after the shop had just replaced the lens for $900+? Now just after my exam there this year, I requested lens replacement in another pair of older frames. I got the "no" response from the staff, with the excuse that the frames were "too small", though the frames are larger than last year's that they did replace. See pic. (Last year on left, this year on right.) What?! Finally, I had learned my lesson. Walked one block south where I received excellent service at a competitor with lens replaced in the frames that this Lens Crafters' employee stated were too small. False.
