Lenscrafters

Kim was super helpful from the moment when I entered the store. She acknowledged me as she was finishing with a client. I shared what i was looking for and made some recommendations. Hadn't bought new glasses in 10 years. Walked me through the process. Wound up ordering a great pair of glasses approved by my wife and daughter along with a new pair of sunglasses. I appreciate the time she took with me on a busy Friday!

I DON'T RECOMMEND this place it is better make glasses at Costco. I lost money with them they don't do return. This place can't make reading glasses.

I visited this Patrick Herny Lenscrafters twice on different days and was not properly greeted either time. On both occasions, I had to ask for assistance. One of the employees seemed bothered and came across as rude. They were not helpful and walked away while I was still trying to get assistance with finding the correct frames. While I was still browsing and had not yet received any assistance, two other customers walked in. The other employee immediately greeted them warmly, saying, “Welcome in, I’ll be right with you!” Meanwhile, I was left feeling completely invisible, despite still waiting for help. The experience made me feel very unwelcome and undervalued as a customer. Unfortunately, this was consistent with a previous comment I left below. Because of these repeated negative experiences, I cannot justify giving this location any of my business.

I came into the LC store in Newport News to find a new pair of glasses. Ashleigh helped me find two pairs I really liked, fitted me for the glasses, & helped me run a few cost comparisons. I then left and came back the next day with my new prescription and Ashleigh not only remembered me, but also remembered the exact two frames that I liked and found them for me right away so I could show my husband. She was friendly, efficient, answered all my questions, and had us in and out in no time!

I was greeted by three women, it says my cashiers name was Kayla, she was very helpful and sweet. All three of them were! They were kind with my toddler who was attempting to run rampage in the store, attentive with helping me decide what I actually wanted with new frames, and they were positive and uplifting, even at the end of their shift!