Lenscrafters at Macys

Dr. Matuszewski was very thorough. She was patient and answered questions directly. She checked and double checked concerns. She explained the process and what she was observing during the exam. Christian was the best lens consultant our family has ever experienced. He was able to guide you to lens selections and recommendations quickly and effectively. He honored price points. Christian was kind and has a great personality. Both great assets to LensCrafters.

My husband and I both had appointments on the same day and Dr Pam and Christian were both very patient with us. We were both getting tested and purchasing eye glasses and me contacts for the very first time. The time they both took with us was great Dr Pam even taught me how to put my contact lenses in on that day. I highly recommend going to the LensCrafters inside of Macy’s at West Farms.

I recently accompanied a friend to LensCrafters at Macy’s in the West Farms Mall. While I have needed new eyeglasses for years, I had no intention to purchase them on that day. However, I was very impressed by the professionalism and demeanor of the LensCrafters manager, Christian, who was assisting my friend and I ended up ordering two new pairs of eyeglasses for myself. If you need a pair of eyeglasses or if you are simply interested in seeing what is available, I strongly recommend that you visit and ask for Christian at this LensCrafters location. His product knowledge is superb and he assisted me in selecting the right frames and lenses for my needs. He is also talented and precise about fitting. Personally, he is very patient and a good listener who assists you to meet your needs rather than promote specific products. He is also forthcoming with promotions and discounts available on eyeglass purchases that may significantly reduce the price … be sure to let him know if you are an AARP member, AAA member, retired or active military member, or a member of any other organization ... you may be surprised at the discounts available. I strongly recommend this LensCrafters at Macy’s in the West Farms Mall and to ask for their manager, Christian, to attend to you. Jim B

I had a great experience getting an eye exam with Dr. Pamela Matuszewski at the Macy's Lenscrafters. She was very kind and thorough. Unlike other doctors there is no pressure to get contacts or unwanted products. For getting the actual glasses after the exam I recommend taking your prescription to the main Lenscrafters location in the mall rather than the Macy's outlet, as they have a much larger selection of frames.

I want to write this review based on the customer service I received today at Lenscrafters store #3233 inside Macy's at Westfarms Mall. I have been to three separate Lenscrafters and they are BY FAR the most helpful and friendly location in CT. After going to the location where I purchased my glasses to get them adjusted, I left unsatisfied with the people who were working and the way the glasses were adjusted. I was told "That is how they are supposed to be". Knowing that there was a Lenscrafters inside Macy's, I decided to see what they had to say. There were two customers ahead of me but Dave greeted me and said he could help me in a few minutes. While I was waiting, Christian came back from lunch and immediately asked if he could help me. I told him my situation and asked if he could help even though I didn't purchase the glasses from them. He gladly sat me down and worked on them until they were perfect. He took his time and got them right, unlike the other location where I was there less than 5 minutes and told "They are good". While I was there, Dave was working another persons glasses and he put the same time and attention into them as Christian did with mine. After my glasses were adjusted, I asked Christian a few questions which he answered with facts and advice. I was more than pleased when I left the store. I purchase glasses at least once a year and I will NO DOUBT return to Lenscrafters in Macy's next time. Thank you Christian and Dave!