Lenscrafters at Macys

Rocky was absolutely amazing! I called first and she convinced me to come in for measurements. Once I was there, she helped me find the perfect pair of glasses and made the whole experience enjoyable. Even with all of my own second-guessing and self-sabotage, she stayed patient, guided me in the right direction, and helped me get the right glasses at the right price. Outstanding customer service from start to finish!

Wonderful customer service! I was running late, couldn't find parking, got turned around in the mall and they still saw me!! I was so thankful for their understanding and they did it with a smile.

Our agent was so great. I can't explain how easy the process was and how she made it. So simple every step we had to take. She was beyond knowledgeable and gave great advice.

I had a great experience at LensCrafters! I found some really nice glasses that I absolutely love. The staff was professional, efficient, and genuinely personable. They made the whole process smooth and stress-free, from helping me choose frames to finalizing everything quickly. I truly appreciated their friendly attitude and attention to detail. Highly recommend!

This was my first experience with LensCrafters, and unfortunately it has been disappointing. Several months after my eye exam an I am still dealing with issues related to my lenses and vision correction. Communication has been frustrating, with delays in responding to messages and concerns. Despite multiple attempts to resolve the problems, I continue to have issues with my lenses and now need to return again, resulting in more time without being able to see properly. I have purchased glasses from other providers in the past and have never experienced this level of delay or repeated problems. I expected a smoother process and better customer service, but unfortunately my experience has not met those expectations.