Lenscrafters at Macys

Ashlin provided one of the best customer service experiences we’ve ever had! He was incredibly kind, knowledgeable, and took the time to help my husband choose the perfect Meta glasses. 🤓 We truly appreciate his help and can’t wait for the glasses to arrive. Also, a shoutout to Jeff! Thank you both for making this such a wonderful experience! 😊

I had an absolutely amazing experience at LensCrafters inside Macy’s in Fashion Valley, thanks to Rebecca and Anna. They both went above and beyond and truly made us feel like family. Every step of the process was seamless—Rebecca was warm, professional, and took the time to genuinely listen to all of our needs. Anna was just as kind, welcoming, and attentive. The entire team worked together to create an experience that felt personal, comfortable, and truly top-tier from start to finish. You can tell they genuinely care about their customers. I can’t recommend them enough—this is what exceptional customer service looks like.

Briseida and Lynn were awesome! Very helpful, understanding going above and beyond for me. They were very patient when it came to credit card issues and even helped me out with calling customer service to get my finances situated therefore I give them 5 stars for their excellency and performance

Lens Crafter in Macy’s National City Bonita, Ashlin is very helpful to me. He is very patient about adjustments to my eyeglass. He has a very good customer service As well Pohay, both of them are great and helpful. Good customer. My name is Estrella

I had a great experience with Ashlin, the eye care advisor. He is super nice, very attentive, and I really appreciated his positive energy throughout my visit. He was very helpful and took the time to answer all of my questions clearly, which made me feel comfortable and well taken care of. I would definitely recommend seeing Ashlin for eye care advice.