LensCrafters Richland Fashion Mall

I had a great experience. All of the staff were very helpful, friendly and professional. I ran into an issue with my new glasses and they took the time to figure out what the issue was and offered suggestions as to how to fix it. I ended up deciding to go with completely different lenses and they swapped them out for free. Excellent customer service!

Here's a more polished version that keeps your experience authentic while reading more naturally: I went in with old, broken frames and was dreading having to buy both new frames and new lenses. Bernadette, the manager, went above and beyond to help repair my glasses and made sure the optometrist understood that, even though I'm young, I wear progressive lenses. I always receive outstanding customer service at this location. The team is knowledgeable, helpful, and genuinely cares about finding the best solution rather than the most expensive one. I highly recommend this location.

We absolutely love this store! My husband and I visited today and had the pleasure of working with Ms. Bernadette, and she is truly a breath of fresh air. She’s the complete package—knowledgeable, kind, compassionate, and thoroughly professional. My husband came in to use his vision benefits before the end of the year, and as always, Ms. Bernadette was on point. She knows exactly what needs to be done and executes it flawlessly. If you’re looking for exceptional service and someone who genuinely cares about her customers, do yourself a favor and ask for Ms. Bernadette. She delivers world-class customer service every time.

I’m someone who only writes reviews when the service is really good or really bad. My experience at this location in Cross Hill today was extremely bad. I’m sitting in the parking lot as I type. For context, I have a very high prescription due to a medical condition and came in looking for frames that would fit my needs. I explained this once I walked in. I was not looking to get glasses today, just simply looking for frames. The light skinned guy with the nose piercing was EXTREMELY rude and distasteful with his comments regarding my prescription. I know my prescription is high…I’ve been wearing glasses since the age of 3. I know what I can and cannot wear. I did not need his help as I was browsing on my own, but he wanted to look at my profile in the system to see the prescription. Once he saw it, he again made very disrespectful commentary. I kindly stated to him that it is a blessing that I can even see at all! No one and I do mean no one has the right to make me feel bad for something out of my control, especially someone who works in an eyeglass store that is supposed to be helping. I never got his name but this guy was downright rude and should not be working in a customer service position that is front facing if he can’t stop his intrusive thoughts from coming out of his mouth. This was my first time visiting this location and I will never be back. I hope management sees this and gives him some type of training on customer service etiquette. And if he is the manager, God help.

Everyone was great loved the staff from when I walked in until I walked out. My doctor was amazing, took her time and listened. The assistant that was in the room with me was great and talked me through section and step. Bernadette was amazing and helped me at checkout and informative at best. Great customer service and staff. This store is a 10/10.