Lianna Inouye OD

I had an excellent experience with Bri at the UPS Store on Bidwell in Folsom. She was incredibly friendly, patient, and knowledgeable while helping me with my Live Scan. She explained the process clearly, made everything quick and stress-free, and provided outstanding customer service from start to finish. It’s clear she genuinely cares about helping customers. Thank you, Bri, for making what could have been a stressful process so easy. Highly recommend this location, especially if you have the chance to work with Bri!

I had an outstanding experience at UPS thanks to Bri. She went above and beyond to help my mom print, email, and notarize several important documents. She was patient, knowledgeable, kind, and made what could have been a stressful process incredibly easy. Bri took the time to explain everything and ensured all the documents were handled correctly. Exceptional customer service like hers is hard to find. Thank you, Bri, for your professionalism and genuine care—you made a huge difference for our family!

I came into this UPS off Bidwell Street to get a passport photo taken, and Peyton was absolutely wonderful. She was professional, kind, and made sure everything was done perfectly. Great staff and top-notch service!

I frequently come to this location whenever I need to do my Amazon returns or USPS drop-offs. The associate, Bri, is always so kind and helpful whenever I come in. She'll always ask if you need assistance and I appreciate that kind of customer service. The associates here are always so welcoming and try their best to accomodate everyone when it does get busy. Thanks to this location for your lovely associates!

I came into the store to drop off an Amazon return that I had no clue how to do. The UPS associate Bri was so incredibly helpful showing me what I needed to do and helped me get it done. Grateful!