Lo Optical

This Howell office is just wonderful!! Called to Marsha about my eye problems and she got me in this afternoon. She really felt that I should be seen today. She is the BEST!! I also saw Jennifer who took pictures of my eyes and answered all this 88 year old questions, so so kind. Last but not least I saw Dr. Lucier who explained the pictures of my eyes . She is also a kind and great Dr. I am so so happy to have these 3 people taking such great care of me.

I called with several questions regarding insurance issues. I happened to get Marsha when I called, who was just leaving for the weekend. I told her I would call back the following week and she INSISTED on helping with my concerns. I really appreciate her eagerness to help me with something that could easily have waited until the following week. My questions necessitated her having to log back into the computer and do several look-ups. She ended up staying approximately 20 minutes beyond what she planned. Thank you Marsha for the great customer service!! The following review is for Dr Gang: I experienced an acute, alarming issue with my vision on 2/12/26 first in the morning and again in the afternoon. I called the office to schedule an exam but they were experiencing phone issues, i was unable to get through. I was so concerned I drove directly to the office and explained the situation whereupon they were able to get me right in to see Dr. Gang. As a decades-long patient of Dr Eston, I was apprehensive of having a new doctor and having to deal with this unnerving situation. I found Dr Gang to be VERY THOROUGH with her exam. She was very kind, patiently answering my myriad of questions, easy to relate to and very knowledgeable. I was extremely relieved and appreciative to find my exam was normal and nothing of concern was evident. Just a part of getting older. I feel Dr Gang will be a wonderful asset to the Howell office. Thank you for your kindness and expertise Dr Gang!!

I went to my appointment and waited as the customer in front of me was dealing with the very rude front desk receptionist about her prescription being extended or what have you..I watched as three office workers congregated around each other obviously talking about the woman up front( so unprofessional) and all the while, waiting to check in..when it was my turn, the front receptionist asked my name, looked at her watch and said..oh, your appointment was at 4:05 you'll have to reschedule, we only have a 10 min window??!! What! (I was waiting on her watching her literally huddled in corner with the 2 other women away from where the lady up at the front desk couldn't see them..but I did) talking about her! I turned around and said: No thank you to the reschedule I'll find another eye doctor( which their are plenty) And word of mouth goes A LONG way!! What a horrible experience to witness for a NEW patient!

Great service as always! Everyone in there is very pleasant and professional.

Dr Lucier is amazing. She is kind, thorough, and professional. And she always makes sure to give you the perfect prescription so you can see your best. Highly recommend!!!