Loly's Optical

Extremely poor Customer Experience. This Optical has always been our go to. However since it was sold a couple years ago the New Management leaves a lot’s to be desired with there poor Service. In various occasion’s we have run into resistance with them providing a quality service. Please don’t counter my Review as if you would have provided in the first place the proper service I would not have to write this for other clients to read. Learn and provide exceptional customer service so that your business stays afloat. You are ultimately there because of your paying customer period…… Thank you! The original Owner Loly and her Team where exceptional.

Listen I love the owner and her right hand lady. The young lady who has all the answers.. She is usually the one handling the front. I love that she is fluent in English as well as Spanish. I would recommend them over and over

Exceptional care, Dr Rodriguez was thorough and courteous along with all of the staff. 1st time here and definitely will come back. Great location with plenty of parking at the rear.

The best in Miami we live and Broward county and drive all the way to coral gables to be attended by Dr Rodriguez. She is great always accurate in her prognosis and her staff is great and keep everyone on time with their appointments. 100% recommend them with eyes open or closed.

I visited Dr. Rodriguez looking for a Miami optometrist after recently moving from California. I could not have been more pleased. First, when I made the appointment over the phone for me and my wife, the receptionist was very professional, courteous and answered all my questions, including explaining exactly what my insurance would cover. Upon arriving, I found ample free parking along the side of the building. I was also pleased to find the office reception area bright and cheery, unlike the drab, no windows, overly crowded rooms I have experienced during other medical related appointments in Miami. My wait was short and reasonable. The eye tests were carried out efficiently and Dr. Rodriguez explained the results and answered all our questions concerning our prescriptions, which included contact lens and glasses. My wife was given a set of trial lenses to test the accuracy and comfort of the prescription over two days before the permanent ones were ordered, a nice touch. Her staff was patient while helping us select our glasses. The three staff members that served us during the visit were all not just competent, professional and well trained, but also kind and courteous. Dr. Rodriguez’ way of talking to us made us feel valued and welcome. Over the following week, the staff called us each time our glasses and contact lens arrived, which turned out to be three separate occasions. So, I had three other opportunities to experience what it feels like to interact with Dr. Rodriguez’ optometrist and optical practice. All experiences were consistently pleasant. For all these reasons, I could not be more satisfied and pleased to recommend this practice to anyone seeking a competent, professional and friendly optometrist and staff (and offering insurance coverage too!), all in the heart of Miami, near Calle Ocho and 37th Avenue. Coincidentally I live almost within walking distance but if I were to move further away, (with the exception of California, an unlikely event) I would gladly drive the necessary distance to Lolys rather than waste my time looking for another optometrist.