Louisiana Eye and Laser Center - Pineville

As I looked over the recent reviews of this location, many giving 1 or 2 stars, I wasn't very surprised. It seems like a known fact that the optical department at this location is in shambles and it does not seem to be a top priority for the owners or management. My exam wasn't terrible, but I wasn't overly impressed either. The experience of picking out my glasses was also just OK. The real problems started when 3 weeks went by after ordering the glasses and the office hadn't called to give me any updates. I tried calling the office for over a week and it always went to voicemail, which was often full. After a month of hearing nothing about my glasses, I finally took time off of work to see what could be going on. The woman in the optical center couldn't find my glasses. She took a bucket full of glasses out of her desk and Couldn't find my pair. She then had to go digging in her office for them, and about 15 minutes later found them. Sadly, my mother in law just had almost the identical situation happen to her. I've been wearing glasses for almost 20 years and have never experienced such a lack of customer service. Needless to say, I won't be returning, and neither should you.

I’d like to start by saying that the doctors and medical staff at this location are wonderful. Unfortunately, my experience with the optical center has ensured that I will not be returning. On November 25th around 4:30 PM, I went in to place an order for glasses for both my son and myself. The woman who assisted us was extremely rude from the start. She was unable to locate my insurance information, my last name was incorrect in the system (she never asked for my name), and the entire interaction felt rushed and dismissive. Throughout the process, she was audibly sighing, breathing heavily when frustrated, and even rolled her eyes.Once the order was finally placed, I was told both pairs of glasses would be ready within 7–10 days. My son’s glasses were completed within that timeframe. Mine, however, still have not arrived. I received no updates or communication whatsoever. When I called about two weeks ago to check on the status, the phone was not answered until the end of the day. I was then told my glasses were still being processed. At no point was I informed that my order would take significantly longer. Had I been told this upfront, I would have taken my prescription elsewhere. I have been going to the Alexandria location since I was a teenager and have never had an experience like this. It’s incredibly disappointing. If someone does not want to help people or work with the public, they should not be in a customer-facing role.

Dr. Bennett was very professional and extremely nice, but the only problem i had is when I was getting fitted for my glasses and I was very rudely told by a worker that my insurance does not cover bifocal or tri focal and acted as if they was having to pay for my glasses themselves. And it is very difficult to get the eye wear department on the phone regarding questions I have. I think the workers should try to be helpful to their customers any way they can instead of acting like they are responsible for the cost of your glasses

Wait time in the lobby wasn’t bad. In the back? I was left in a room alone for over an hour. Upfront where you go get your glasses. Don’t even ask. Good luck. I’m scared to even share my experience with a specific lady that works there. Needless so say, I’m too scared to go back.

Dr Bennett was awesome. The girl who reviewed my options for glasses was horrendous! She has no people skills and she’s not very knowledgeable. I did not buy my eyewear there nor will I ever.