I've been a customer of Jessika Benjamin since she worked at Lens Crafters in Montclair and then she opened her own location so I decided to follow her. Unfortunately after my interaction today with her employee Mary I will no longer be a customer. Mary assisted me earlier this month when I placed an order to purchase new glasses for myself. (Gucci glasses) she told me it was final sale and I agreed to that. Upon picking up my new glasses today she tells me that they "didn't come with a case" and she hands me a Ralph Lauren case along with a Zeiss sleeve and the Gucci glasses. I leave the store and I call her back to ask what was the reason that my glasses didn't come with a case (this has never happened to me) and she says because they ran out of the Gucci cases and they never ordered again. I then asked her if she knew this information when I placed my order of Gucci glasses earlier this month and she says "yes". I asked her why didn't she tell me this? I would have never bought this expensive brand if I knew it wouldn't come with the original case and she said "it didn't occur to me". Are you serious? That is not a valid excuse! Mary is a dishonest person and just wanted to make a sale.
