Marshfield Family Vision

I went here, and they couldn't get the prescription right twice! I've never had so much trouble with glasses as I did here. We asked for a refund in my husbands name, and they sent it in mine. I wouldn't recommend this clinic to anyone. I am also being kept from getting glasses elsewhere because this company refuses to retract the exams they did so my insurance will pay for another exam at a better company. This is the WORST eye care clinic I have been to, ever. I have worn glasses for over 30 years. Now I have to wait until 2027 for my insurance to cover the cost again.

I feel like the eye exam was perfect. I got my prescription good selection of frames for my budget. My contacts Fitting appointment Was set for a month out. Which cost nearly $100? I thought I was going home wearing contacts. But they have to order my prescription in contacts. You would think They would have my prescription contacts in office when I came to my appointment for the fitting. Especially if I'm going to pay $100. But they have to order them, which is 2 weeks away. Luckily for them, I've already worn contacts which I've told them that before. So why am I being charged $100 for a fitting? I Don't need\nTo be fitted unless they're going to give me a $100 worth of contacts.That is not the case.I'm very dissatisfied with this appointment, but very satisfied with my initial prescription appointment.The eye exam. "Come in for a contacts fitting with your prescription contacts. With no contacts to fit my eyes. Then charge me $100 to sit in the waiting room and tell me they will order my script and I can come back and pick them up in two weeks" grrrrrrr. Not recommended for contacts unless they are forever correct my vision. We'll seeeeee.

Update-It's officially been 6 weeks since my son's appointment and we still have not received his glasses. If you would like to have better vision sooner rather than later, I'd visit someplace else. The appointment went great. The staff and Dr. were very nice. However, I don't have good things to say about the customer service in terms of ordering and receiving glasses. After my son's appointment, we ordered a pair of glasses and were told that it should only take about 2 weeks, and that in many cases it doesn't take that long. I called to check on the status a few days after the 2 week mark, and was told that they just hadn't arrived yet. I called again, the next week, nearly 3 1/2 weeks after ordering, and was told that there was actually a mix-up and the glasses weren't even ordered until I called the previous week to check the status. I tried calling earlier today with no answer, so I left a voicemail. I hadn't received a response, and my husband offered to check in at their office while he was in Marshfield. He was told that they still weren't in and that technically it hadn't even been the two weeks since they ordered them (which doesn't really help their case as far as customer service goes). We are now 3 days short of 5 weeks, and my son still doesn't have his pair of much needed glasses. I know several family members in need of glasses who were going to try this officer, but have decided against it after hearing why my son STILL does not have his glasses.

My experiences at Marshfield Family Eye Care were poor. The girls had a lack of professionalism, respect and patience. Dr. Boone is pleasant enough, however following my first full exam, he prescribed glasses but overlooked addressing the dry eye. I called a few days later hoping he would suggest something, but they scheduled a SECOND full exam. His suggestion at that appointment was to wash my eyes better. When that made no difference at all, I called again to address that and the glasses that didn't fit right. They scheduled a THIRD full appointment. That's 3 full screenings and exams in as many months. I arrived for my third full exam, scheduled for 9:00, 5 minutes early. I stand watching them chat for a couple of minutes and knock. The girl gives me a dismissing wave and smile, turns and returns to chatting. Although they were doing nothing, they refused to let me in even 3 minutes early! Who doesn't arrive at a doctor's appointment 10 minutes early? I walked away and will not return. Now I'm stuck with bad glasses. I feel their main objective was to make as much money as possible.  Disheartening and disappointing ☹️

I went to this eye clinic for an exam and possibly new glasses on August 27. 2024. Here it is October the 8th, and still no glasses after i was told 2-3 weeks. This makes the second time, first being last year. Wife went, and it took 6 weeks to recieve hers. This is totally unacceptable. Wife went to Wal-Mart this year and got hers back in 3 days. I do believe this clinic needs to find better labs for sure.