The experience in office was wonderful. Doctor Sandoval was phenomenal. But the after effect has been annoying to no end. Days after my appointment, I was called by their sales person and told that she overcharged me, and proceeded to try and up sell me on transition lens. I opted for a refund instead and she told me she would get it processed as soon as possible. A week later, when I went back to get my frames, I inquired about the refund and was told I needed to fill out a form (which if they had told me about, I would have come in sooner to get the ball rolling.) The salesperson then told me it would be refunded within 3-5 days, it was not. I waited 7, just in case, and called. They saw it was with their finance department, and told me it would likely be 7 days to process. Today marks day 7, and nothing. I called this morning, and was told that because the receptionist is out today, that they have no way of checking the status. I am beyond infuriated. It has been a month. I have nothing negative to say about the people who work there on a personal level, but from a professional level, I am genuinely disappointed. This is my first time needing to get glasses, and I can assure you that once(if) this refund processes, I will not be returning here. Despite how amazing Dr. Sandoval was. For future customers, I warn you, do not let them charge you before checking what your insurance covers. Insist that they run the number before charging, or else you may never see a refund.
