Metro Optics Eyewear Hartsdale

I previously had good experiences here, but lately their customer service is non-existent. I've been leaving messages, and filled in the online appointment request, and haven't heard back from anyone. No one has answered the phone at any point over the past two weeks, and I've called multiple times a day. At this point I will have to look for a new optometrist since I can't seem to be able to schedule an appointment here.

Shirley E Bland I paid for 2 eyeglasses to be fitted with my new prescription on 8/6. As of 10/7, I have only received 1 pair back. The 1st pair took 1 month to receive. This office is never open and never returns phone calls. I am elderly and need my glasses. Customer service is non existent. Would not recommend using this company. This review would not allow me to post 0 stars so I gave them 1

Is it possible to leave less than one star? Central Eyes came very highly recommended and initially I could see why. My exam was thorough and informative....Selecting, paying for and ultimately receiving my glasses has been a completely different story. From taking almost 4 weeks to receive (when I was quoted 2) to finally when I received a message to pick up my glasses only to find the office closed @ 10:15 on a Wednesday. Hourly calls to the office to find out when they would be open were unanswered with messages left unreturned.

I actually found a pair of very cool glasses frames in this glasses shop. This is a Bluetooth glasses frame, which can listen to music and answer calls... I can't believe it is so great. I can't wait to wear it.

I got services from this place for several years. Finally it reached a point that I have to write this review here and take my business to somewhere else. My overall reviews are 1) the doctor is nice, but I am not sure that his prescriptions are accurate enough to make my glasses comfortable wearing them. 2) the craftsmanship was poor. I had to replace a frame with existing lenses. After I got them back, the lenses kept falling out from the frame. 3) the worst part is the front desk service. I left a message or tried to make an appointment thru their website, I never got it back even if the front desk promised you that he would call you back.