I had an extremely unprofessional experience with Meyer Eye Care. I repeatedly had to call just to receive my medical records and contact prescription, which should have been provided without issue. While I was in the office asking for them, nothing was mentioned about additional charges, but after I left and called multiple times, I was suddenly told I had to pay for my records. The billing department was rude and seemed more focused on collecting extra payments than actually helping patients. Even though I had full coverage insurance, I was still pressured into paying unnecessary fees and never properly received new glasses. Nor was I able hear the results of any of my test. Aside from being told I’m at risk of going blind with no solution but to come back to them and pay 4k for “their” surgeon. The doctor’s behavior and comments also felt inappropriate and stereotypical. There were racial undertones throughout my experience, including assumptions being made about my ability to pay before my billing information was even discussed. Overall, the practice felt dismissive, unprofessional, and exploitative rather than patient-focused.
