Mezmereyes

I was so pleased with the service I received at this UPS Store today. The staff was incredibly friendly and helpful, going above and beyond to assist me. They handled my package with great care and efficiency. I truly appreciate their professionalism and the positive experience. I highly recommend this location to anyone needing shipping services.

I had a fantastic experience at this UPS location last week. It was the very last day of my son’s school project, and we were racing against the clock to get everything printed. Khyathi was incredibly cooperative and stayed helpful right up until the very last minute the store was open. Her patience and "can-do" attitude turned a high-stress situation into a success. Highly recommend this branch for their excellent customer service!

I had a very disappointing experience at this UPS Store. I told the store owner that my package was fragile and asked her to add some tape for extra protection, but she ignored my request. Instead, she placed the shipping label directly on the package without properly securing it. I also asked her to cover my address, but she didn't do that either. she is such big mess, I have never seen her before, as I go every week to drop my packages. As a result, the package was returned to me, and I had to go to a different store to ship it again, which cost me extra time and effort. The owner was dismissive, did not listen to my concerns, and provided very poor customer service. I would not recommend this location.

I went for urgent overnight shipping but I missed the time slot and the overnight pickup truck already left in the evening. The owners of the store really helped to trace down the truck as well the main hub. Finally Mrs Chilam(the owner) voluntarily helped to go and drop my package in McKinney hub so that my package can be included in overnight shipping. Really appreciate the support and kindness.

I emailed right after writing this review and no response. I visited this UPS Store to ship an item to Houston, and the experience was honestly disappointing. I gave the address and simply asked how much it would cost before finalizing the shipment. That should be a basic customer-service question, not something that makes the customer feel like they are being interrogated. The staff member seemed overwhelmed, stressed, and not very professional. While I was still checking the address/details on my phone, another customer came in. I politely offered to let her help him first so I would not hold up the line, but I was told in a dismissive tone that “this is the process” and it could not be canceled. The whole interaction felt rigid, rushed, and unnecessarily rude. What bothered me even more was the pricing. I was first quoted around $35 for a 5-day shipment, which already seemed high. When I questioned it, the price suddenly dropped to around $18. That kind of sudden change does not inspire confidence. It made the pricing feel unclear and inconsistent. I paid and left, but honestly, after that experience, I just hope the shipment actually reaches the destination without any issues. I am not someone who enjoys leaving negative reviews, but this location really needs better customer-service training and better staffing. A customer asking for a quote should not be treated like a problem. I will not be returning to this store.