Avoid. Evasive sales tactics and outright rudeness.
Called on May 9, 2026 at 3:30 -4:00 PM with a simple, prescription-independent question: does the $20 copay under my EyeMed/Anthem plan include an Essilor-brand lens with no upgrade fee — yes or no?
What I got instead:
The staff member mocked me, saying I "sounded like a robot".
She hung up on me mid-conversation multiple times.
She falsely claimed it was "illegal" to quote anything without a prescription. This is flatly untrue. The FTC Eyeglass Rule (16 C.F.R. Part 456) governs prescription release — it requires prescribers to give patients a free copy of their prescription so they can comparison shop. There is no law anywhere that prohibits an optical shop from disclosing what brand of lens is included at a copay tier. Refusing to disclose pricing information before an exam — and citing fake "legal" reasons to do so — runs directly contrary to the pro-competition spirit of federal consumer protection law.
She refused to answer the question at all, and instead repeatedly pushed a 20% "upgrade" discount — making the motive transparent: hide what the base tier covers, then upsell.
When I narrowed it down further — "any Essilor product, CR-39 material" — she said she'd go check. I waited on hold for 13 minutes. She came back, said "hello?" and hung up within one second. I called back. She refused to pick up.
A boutique that won't tell an insured customer what brand of lens their copay actually buys — before an exam, before any commitment — is not a boutique I trust with my prescription, my insurance, or my money. Consumers using vision benefits have a right to know what they're paying for. Hiding it behind fake "legal" excuses, personal insults, and a literal hang-up is disqualifying.
